Customer Service Representative
5 days ago
Job Overview:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. This position requires excellent communication skills, attention to detail, and the ability to work in a fast-paced environment.
Responsibilities:
Managing utility accounts Water/Sewer
- Entering customer applications / Opening and closing customer accounts
Tending to customer's that come into the office
Assisting customers with billing concerns
Entering customer payments
Entering meter readings to bill customers monthly.
Communicating with technicians and meter readers
Reporting water quality concerns/outages
Disconnect / Reconnect for non-payment.
Qualifications:
- Previous experience in customer service or a related field is preferred
- Strong interpersonal skills with the ability to build rapport with customers
- Ability to multitask and prioritize tasks effectively
- Excellent problem-solving skills and the ability to handle difficult situations with patience and professionalism
- Pay based on experience
Job Type: Full-time
Expected hours: 40 per week
Work Location: In person
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