Software Support Specialist

2 weeks ago

Remote, Oregon, United States Computer Information System Full time $55,000 - $70,000 per year

Software Support Specialist

Location: Remote

Salary: $55,000 – $70,000 per year (Based on experience)

Schedule: Full-time, 8 hours per day with On Call Responsibilities.

Posted: November 5th, 2025

About CIS

Computer Information Systems, Inc. (CIS) is a leader in providing Public Safety Software to Federal, State, County and Municipal agencies nationwide by building mission-critical public safety software used by 911 centers and emergency responders across the U.S. Our technology helps save lives every day—and our engineering team ensures that the infrastructure behind it stays secure, reliable, and fast.

At CIS, our employees are a vital asset of our business. We are committed to providing an exceptional work environment that values dedication, encourages creativity, and motivates employees to excel. CIS provides excellent benefits including employer paid medical, dental, life, and short-term disability insurance.

As a Software Support Specialist, you will play a key role in supporting CIS' custom software solutions

What You'll Do

· Provide first level technical support for our Public Safety Applications

· Provide after-hours support on a rotating basis with the team

· Help maintain product documentation and Knowledge Base

· Escalate urgent issues to appropriate internal teams/departments based on procedures

What You'll Bring

· Proficient with Microsoft Windows operating systems

· Experience with Microsoft SQL Server and T-SQL preferred

· Experience with basic networking concepts preferred

· Strong software troubleshooting skills in a fast-paced environment

· Proficient with Microsoft Office applications

· Exceptional problem-solving skills

· Attention to detail

· Ability to work independently and in a team environment

· Strong verbal, written, interpersonal, and organizational skills

· Self-starter with a desire to understand and implement solutions

· Ability to adapt to a changing environment and handle multiple priorities

· Public safety or emergency response software experience a plus

· Degree in Computer Information Technology, Computer Information Systems, Computer Science, Software Engineering, Computer Engineering, or other related degree is desired

· Must pass a criminal history background check

Benefits

· Employer-paid health, dental, life, and short-term disability insurance

· 401(k) retirement plan

· Three weeks of vacation

· Paid time off and holidays

· Parental Leave

· Opportunities for growth and technical advancement

Why You'll Love Working Here

· Remote work environment

· Work on software that saves lives

· Supportive, team-oriented culture

· Exposure to emerging AI and automation technologies

Job Type

Full-time

Pay: $55,000 – $70,000 per year

Schedule: Monday to Friday, On-call rotation

Application Questions

· Are you willing to be on-call on a rotating basis?

Experience

  • Customer facing support role: 1 year (Preferred)
  • Windows: 1 year (Preferred)

Work Location

Remote

Job Type: Full-time

Pay: $55, $70,000.00 per year

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Parental leave

Application Question(s):

  • Are you willing to be on-call on a rotating basis?

Experience:

  • Customer facing support role: 1 year (Required)
  • Windows: 1 year (Required)

Work Location: Remote

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