Member Experience Strategist

Organizational Overview

Do you want to help ensure that every organizer, advocate, and changemaker in the progressive movement has what they need to create bold, people-powered change? Join us in making that vision a reality.

Launched in 2018, The Movement Cooperative (TMC) is a nonprofit member cooperative uniting more than 90 national and state-based organizations and over 1,400 affiliates through shared infrastructure and collaborative support. We bridge the gap between vision and capacity—democratizing access to tools, data, and strategic expertise that help our members organize more efficiently, campaign more effectively, and drive lasting impact across the movement.

As a cooperative, TMC is governed by and for its members, with a board(s) made up primarily of staff from member organizations. Together, we're reimagining what's possible when movement groups have the infrastructure they need to thrive.

Position Overview

The Member Experience Strategist requires a highly passionate, community-oriented, organized and ambitious individual with a strong work ethic, strong people and project management skills. This position will report to the Member Experience Manager and will work closely across teams within TMC, and within the membership community.

Responsibilities
Account Management (70%)

• Be the expert in a cohort of 20-25 member organizations - know the members' issue areas, target demographics, strategic vision, and tactics
• Act as a progressive political thought partner in helping members plan strategic goals and strengthen their programs
• Be responsive in the TMC Slack space and ensure member and staff questions have been routed to the appropriate team/individual for resolution
• Provide resources and connections for members to support their strategic plans
• Manage TMC's internal ticketing system for open requests needing resolution and communicate with other teams to move those requests to completion
• Support and navigate the membership cycle for your cohort of members from onboarding, active membership, renewals, and offboarding
• Identify and refine processes to help ensure that TMC members are supported throughout the membership lifecycle
• Facilitation, agenda creation, and organizing of member meeting spaces
• Manage member feedback and surveying to help solve members' needs through deep engagement, listening, and responsiveness, with excellence and community values centered in the work
• Project manage member projects to ensure scope and deliverables meet member expectations and goals

Internal Work Streams (20%)

• Update our internal systems with information about technical issues and useful discussions with members
• Lead and manage cross-functional meetings and pieces of the member life cycle across the organization
• Support in documentation and updating TMC's Member Library and/or other learning platforms
• Support targeted communication and outreach needs
• Take part in internal working groups to refine service provision, reduce member pain points, and build cross-team collaboration

Additional Scope (10%)

• Support in-person events by driving membership outreach, identifying use cases/content, and on-the-ground support as needed
• Supporting the Program constellation and teammates as a whole

Qualifications
Experience

• Experience engaging via Slack, Google Suite, Notion, and Zoom
• Ability to learn emerging technologies and apply them to the lane of work
• Strong customer service skills within member­-centered projects or membership communities, and/or working within federated or affiliate-structured organizations
• Experience with membership cycle; onboarding, offboarding, relationship maintenance & renewals
• Experience working with a team in a collaborative manner that supports growth and professional development
• Demonstrated record of flexibility, creativity, initiative, and experience in building positive working relationships with multiple stakeholders inside and outside of an organization. As well as experience in building out processes to improve and streamline communication
• Experience supporting a community with a focus on diversity, equity, and inclusion
• Able to provide strategic guidance around member program needs and support a project a plan to achieve member-specific goals
• Use a frame of equity when communicating and working with TMC members in which all of our members feel represented, heard, and welcomed in the TMC space
• Represent and reflect the cooperative's values through member relations in our virtual community, in communications, and member convenings
• Knowledge of agile project management models
• Promotes the highest dignity and care with accessibility at the core of our service with members and vendors, including language, auditory, visual, and learning justice tools

We especially encourage applications from people who have any of these additional qualifications, which are preferred but not required:

• Proficiency with the technology or data industry; bonus if that experience is with progressive technology and data landscape
• Managing best practices and usage of FreshDesk ticketing systems
• Background in progressive campaigns, either election or issue-based
• Experience working with any of TMC's marketplace core offerings or civic engagement tools;
• Interest in the progressive political landscape and evolving events
• Have a helpful attitude and willingness to support members
• Sense of humor, willingness to learn, and leading with curiosity

Physical Requirements

• Prolonged periods of working on a computer

Location Requirements

• While TMC's workplace is remote, we require staff members to reside in and work in the continental United States.

Benefits
The Movement Cooperative is dedicated to providing all employees a competitive salary, world-class healthcare, dental and vision benefits, retirement, unlimited paid vacation and sick days, flexible holidays, and all-staff holidays, remote virtual office stipends, paid parental and adoption family leaves, and health and wellness benefits. The starting salary for this position is $80,028. TMC adheres to a 5 year compensation plan allowing for time-in-role based raises. This is a full-time exempt position.

This position is within a union-represented collective bargaining unit, and specific terms and conditions of employment may be subject to a future collective bargaining agreement between TMC and the Union.

Next Steps

Please submit your resume and cover letter in PDF format detailing why you are interested in this role and your qualifications.

Here's what you can expect from our interview process:

• Application Review
• Skills Assessment
• Panel interview (~60 minutes)
• Interview with Member Experience Manager and Senior Director of Membership (~30 minutes)

Applications must be submitted by 6:00 p.m. ET on November 4, 2025.
We are looking to fill this position by December 2025.

The Movement Cooperative is an equal opportunity employer.

The Movement Cooperative recruits, employs, trains, compensates, and promotes regardless of race, religion, color, national origin, sex, gender, gender identity, sexual orientation, citizenship status, disability, age, veteran status, and other protected status as required by applicable law.
At The Movement Cooperative, we have a clear vision: to be an organization where a diverse mix of talented people are inspired to do their best work, incentivized to stay with us year-over-year, and can progress in their careers in meaningful and impactful ways. We pride ourselves on bringing the best to our members, and we know our organization runs on the hard work, well-being, and dedication of our passionate and creative employees.