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ELEMIS- Regional Sales

1 day ago

Miami, Florida, United States L'Occitane Full time

Regional Sales & Training Manager

Location: Miami, Florida

Permanent / Full Time

We are a skin wellness brand with an aromatherapist's soul, an artist's spirit, and a scientist's commitment to results. An innovative and global British skincare brand with over 30 years of expertise and available in over 100 countries, we believe in 'truth in beauty'.

SUMMARY:

It's an exciting time to join Elemis Skincare team as we build the infrastructure for rapid growth The Regional Sales & Training Manager is responsible for:

  • The delivery of retail sales targets which will be achieved through building relationships & influencing retail market leadership, store teams and through the recruitment, management, development, and leadership of the Sales & Training Coordinators & freelance team.
  • Driving client acquisition through executing strategic initiatives/events in market, training & influencing all retail channel partners & direct reports to build brand loyalty and increase market share.

  • Accountability for visual merchandising execution in store & supporting in stock position, by building collaborative relationships in market & in store. Communicating needs to key internal & external stakeholders.

  • Driving conversion through coaching & influencing selling staff, negotiating with retail leadership for additional space and resources to support brand awareness and to maximize promotional activities. Facilitating and supporting all event execution.

  • Lead with empathy & accountability. Effectively managing resources to achieve ROI and schedule optimization.
  • In store 8 hours a day, 4 days each week, with 1 office day per week for administration. Typical work week is Tuesday through Saturday.

ESSENTIAL RESPONSIBILITIES:

Primary Responsibilities

  • Responsible for driving retail sales and executing strategies and initiatives within each retail partner to achieve/exceed sales plans.
  • Build strong relationships with store management, regional/district managers, event managers, education managers and retail store associates within multiple retail locations.

  • Responsible for recruiting, hiring, inspiring, scheduling, developing, and retaining productive freelance and ensure they achieve "sales per hour" and "items per transaction" goals.

  • Responsible for coaching, developing & retaining strong coordinator team of up to 10 direct reports.

  • Plan and execute in-store events, ensuring sales targets are met and strong ROI is achieved.
  • Plan and manage budgets (i.e., T&E, freelance) in partnership with the Sales Director.
  • Create an open and collaborative environment that influences both internal & external sales teams.

  • Ensure all locations consistently support our product and marketing campaigns through customer interactions, trainings, and successful execution of visual direction.

  • Manage/track regional call cycle for in-store visits and virtual call cycle for regional outreach in partnership with the Director of Retail.

  • Training for new door openings within region in person or virtually.
  • Responsible for on-going product training for retail accounts within assigned retail territory (i.e., rounds robins, clusters, and side by side selling).
  • Partnership with coordinator for corporate events within region.

  • Evaluates retail trends to determine resource movements against sales.

  • Maintain a high level of knowledge of all products as well as ingredients.

  • Provide best-in-class shopper experience to attract and retain customers.
  • Meet all deadlines for requests including calendar, call cycle, expenses, and event recaps. Understand retail partner protocols, support, and adhere to their policies.
  • Provide weekly sales recaps of personnel, coordinator, and freelance team performance.

  • Provide competitive feedback to Director and SVP.

  • Accountable for strengthening brand identity by creating visual merchandising consistency within each store and ensuring inventory and operational standards are met.

  • Additional tasks as assigned.

Sustainability Responsibility

  • Ensure all duties carried out and actions completed in every aspect of your role, contribute to the short and long-term Sustainability Goals set-forth by the ELEMIS - Climate, Biodiversity & People Pillars

QUALIFICATIONS & CHARACTERISTICS:

  • Prior skincare/cosmetic sales experience (2-5 years preferred) or equivalent retail sales.
  • You possess a high school diploma or the equivalent. Aesthetics license recommended.
  • Ability to recruit, hire, inspire, and develop a high-performing in-store freelance sales team.

  • Ability to plan and manage budgets (i.e., freelance selling, sampling, event, and T&E budgets).

  • Ability to work collaboratively & build positive/effective business partnerships.

  • Strong communication skills.
  • Adaptability to change.
  • Proficient in Microsoft Office Suite.

  • Demonstrate patience.

  • Ability to provide best-in-class customer experience.

  • Ability to solve problems and resolve customer concerns.
  • Ability to work as a team and build strong relationships with key stakeholders.
  • Ability to work with all levels of management in a fast paced, high growth, changing environment.
  • Ability to stand for 4 hours or more.
  • Ability to work flexible schedule, including night, evening and/or holiday shifts.

All Applicants:

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