Patient Services Representative

4 days ago

Prairie du Sac, Wisconsin, United States Sauk Prairie Healthcare Full time

Looking to be part of a team that provides extraordinary healthcare from the heart? You Belong Here.

POSITION SPECIFICS

Title: Patient Services Representative (part time; .5 FTE)

FTE: hours per pay period)

Schedule: Every other Wednesday 12:30pm to 7pm, Every Thursday and Friday 12:30pm-7pm and every other weekend Saturday and Sunday 2pm-7pm

Holiday Rotation: Minimum of 2 per year

Weekend Rotation: Every other

On Call Requirements: None

POSITION SUMMARY

Responsible for greeting and helping direct all patients, visitors and vendors, registering patients for inpatient or outpatient services and answering a multiline telephone.  Registration may occur via telephone prior to the patient's visit or in person in a hospital/clinic setting. 

POSITION TECHNICAL RESPONSIBILITIES

  • Greets and directs all patients, visitors and vendors. Also maintains the visitor and vendor log.
  • Verify and accurately enter all patient demographic information, either in person or by telephone, including verifying insurance plans and eligibility at each patient visit, I in both hospital and clinic settings.
  • Address and identify patients' communication needs, contacting an interpreter when necessary and maintaining the iPad checkout process.
  • Complete forms, obtain signatures and scan documents into record to accompany inpatients and outpatients, i.e.:  Consent for Treatment, Important Message from Medicare, among others.
  • Collect copays, deductibles and any self-pay balances, where permissible (cash, checks, credit card payments).
  • Document and reconcile any payments collected at the end of the shift and send cash payments to the Billing Department.
  • Answer a multi-line computer-based switchboard telephone and either responds to inquiry, directs caller to appropriate personnel, or takes and communicates messages appropriately.
  • Regulate overhead paging, and act as control center for codes, announcing the code and direct staff during emergency situations. (any weather warnings, bomb threats, etc.)
  • Scanning, order supplies, distribute faxes, direct patients and visitors, screen sales people, sign for packages, reserving meeting rooms electronically, and monitor maintenance and upkeep of office machinery.
  • Other duties as assigned.

POSITION REQUIREMENTS

Education:

  • Required: None
  • Preferred: High school diploma or equivalent

Experience:

  • Required: None
  • Preferred: 3 – 6 months previous customer service experience. Previous healthcare experience, including medical terminology and cash handling desired

Licenses and Registrations:

  • Required: None
  • Preferred: None

Certification(s):

  • Required: Patient Access Specialist Certification within one year of employment for employee hired after 1/1/2020.  This will be provided by employer.
  • Preferred: None

BENEFIT SUMMARY

  • Competitive health and dental insurance options
  • Flexible paid time off to balance work and life
  • Retirement plan with immediate vesting and employer match
  • Discounted membership to our state-of-the-art fitness facility
  • Generous tuition reimbursement
  • Employer provided life and disability insurance
  • Free parking at facility

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