Account Coordinator

Job Title: Account Coordinator

About Us:
At Read AI we're redefining how teams collaborate by bringing intelligence to every conversation. Our platform supercharges productivity across meetings, messages, and email, so work gets done faster, smarter, and with better focus. We integrate seamlessly with tools like Zoom, Microsoft Teams, Google Meet, Slack, and more, helping teams stay aligned and move forward, whether they're in the same room or across time zones.

Backed by $81 million in funding from Smash Capital, Madrona, and Goodwater Capital, Read AI is growing. If you're excited to shape the future of AI-powered collaboration and want to make an impact at a product-focused startup, we'd love to meet you.

The Role:

The Account Coordinator is a key support role within the Customer Success team, focused on delivering exceptional service to clients and internal stakeholders. This position is ideal for a detail-oriented, proactive professional who thrives in a fast-paced environment and enjoys solving problems, managing support workflows, and contributing to internal projects.

Responsibilities

• Client Support: Serve as a primary point of contact for routine client support inquiries, managing and resolving Zendesk tickets and email requests efficiently and professionally.

• Reporting:  Pull and prepare client usage reports, analytics, and renewal documentation as requested by Account Managers or leadership.

• User Interaction:  Educate users on how to effectively use Read AI, troubleshoot issues, and provide comprehensive support.

• Project Coordination:  Support the planning and execution of CS team projects, ensuring they are delivered on time and within scope. 

• Process Improvement:  Identify and suggest process improvements to enhance support workflows and overall team efficiency..

• Task Ownership:  Take ownership of tasks and ensure they are completed to the highest standard.

Qualifications:

• 1–3 years of experience in a customer support, coordinator, or help desk role, preferably in SaaS or technology, or Bachelor's degree in Business, Communications, or a related field.

• Excellent verbal and written communication skills.

• Strong organizational and multitasking abilities 

• Proficiency in MS Office Suite.

• Experience with Zendesk or similar customer service platforms.

• Proficient understanding of the tech industry and relevant market trends.

• Ability to work independently and as part of a team in a fast-paced environment.

• High attention to detail and problem-solving skills.

• Ability to take ownership of tasks and see them through to completion.

Why Read AI?

• Innovative:  We bring AI to the masses with proactive technology that acts as the ultimate AI assistant. Built on our proprietary, patented technology, Read AI takes notes, surfaces information, facilitates collaboration, and learns you, making individuals and teams more effective.  

• Massive Impact:  AI's greatest impact will be on the ability to allow people to do more, taking away mundane tasks, and guiding them to the next best action.  

• Growth Opportunities:  Read AI is the fastest growing AI-copilot and meeting notetaker in history, and is one of the leading AI companies in the world, adding more than 1MM new customers every month. The company raised Series A and B in 2024, also was recognized as a Top Startup in Seattle by LinkedIn (2025), also notably a Top Company To Watch in 2025 by Inc Magazine, and is one of the Top AI Companies in Demand by Startups, according to a16z. 

• Leadership: Learn more about CEO and Co-Founder David Shim in this Fortune Good Life profile and listen to him share his vision for AI Agents, Digital Twins and the Future of Work. CTO and Co-Founder Rob Williams was recently anointed as one of the most disruptive leaders in AI. For more on our technology, Co-Founder and VP Data Science Elliott Waldron goes behind-the-scenes on our patents and models in this tech brief.  

Collaborative Culture: Work in a supportive and collaborative environment with a diverse and talented team.

The annual base salary for this position ranges from $50,000 - $62,000 plus equity and benefits. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer low deductible health plans, as well as flexible time away and family leave programs.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.