Front Desk Representative

Front Desk Representative – Athens Family Practice

Schedule: Full Time

Your experience matters

Starr Regional Medical Center is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Front Desk Representative joining our team, you're embracing a vital mission dedicated to making communities healthier. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

How you'll contribute

A Front Desk Representative who excels in this role:

• Ensures that all necessary demographic, billing, and clinical information is obtained and entered in the registration system with timeliness and accuracy.
• Greet patients and handle check-in/check-out process, including use of Clockwise system.
• Enter demographics and scan patient information into EMR and properly log patient into system.
• Verify patient demographic and insurance information, updating as needed.
• Collect patient payments.
• Answer and respond to inquiries, forward messages from patients, pharmacies, and other providers to clinical staff according to company protocol.
• Maintain accurate accounting of cash drawer during shift.
• Call patients to follow up on their visit to MAUC, as needed.
• Maintain cleanliness and functionality of office, particularly lobby and registration area.
• Other duties as required.

Why join us

We believe that investing in our employees is the first step to providing excellent patient

care. In addition to your base compensation, this position also offers:

• Comprehensive Benefits: Multiple levels of medical, dental and vision coverage —
  
  with medical plans starting at just $10 per pay period — tailored benefit options for
  
  part-time and PRN employees, and more.
• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity
  
  insurance, short- and long-term disability, paid family leave and paid time off.
• Financial & Career Growth: Higher education and certification tuition assistance,
  
  loan assistance and 401(k) retirement package and company match.
• Employee Well-being: Mental, physical, and financial wellness programs (free gym
  
  memberships, virtual care appointments, mental health services and discount
  
  programs).
• Professional Development: Ongoing learning and career advancement
  
  opportunities.

What we're looking for

An ideal candidate for this position will have critical thinking skills, exercise decisive judgment, and be able to work with minimal supervision. They must be able to work in a stressful environment and take appropriate action.

• High school diploma or the equivalent is preferred.
• Ability to read, write, and perform basic mathematical functions.
• Excellent interpersonal skills to effectively and courteously handle patient and family interactions and interactions with other staff.
• Technology proficiency: familiarity with the use of Microsoft Office Suite; ability to utilize practice management, EMR, and Clockwise software accurately and efficiently.
• Organized, detail-oriented, and able to work well under pressure.
• Efficient and accurate completion of daily tasks and data entry.
• Professional appearance and manner.
• Knowledge of insurance/medical terms and policies preferred but not required.

More about Starr Regional Medical Center

Starr Regional Medical Center is a 118-bed acute hospital that has been offering exceptional care to Athens and Etowah, Tn community for over 50 years.

EEOC Statement

"Starr Regional Medical Center and Starr Regional Health and Rehab is an Equal Opportunity Employer. Starr Regional Medical Center and Starr Regional Health and Rehab is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment."