Hotel Front Desk Agent

6 days ago

Athens, Georgia, United States Wingate by Wyndham Full time

Full Job Description

Front Desk Job Description

Job Summary: Represents the hotel to the guest throughout all stages of the guest's stay by working with all hotel personnel to ensure every guest experiences superior customer care.

Responsibilities include registering guests, assigning rooms, accommodating special requests, and ensuring the guests have a pleasant stay and smooth checkout.

Job Duties:

  • Maintains an inventory of vacancies, reservations, and room assignments.
  • Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
  • Knows room locations, types of rooms available, and room rates.
  • Registers arriving guests and assigns rooms.
  • Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
  • Uses persuasive selling techniques to sell rooms and to promote other services of the hotel.
  • Reports any unusual occurrences or requests to the manager or assistant manager.
  • Manages and resolves all guest complaints in a professional and courteous manner.
  • Processes guest check-outs and handles monetary transactions.
  • Maintains guests privacy.
  • Knowledge of Opera Cloud helpful.

Job Types: Full-time, Part-time

Pay: $ $15.00 per hour

Benefits:

  • Employee discount
  • Flexible schedule

Experience:

  • Hotel Front Desk: 1 year (Required)

Work Location: In person

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