patient care front desk specialist

Why You'll Love This Job

Patient Care Front Desk Specialist (Must be Bilingual in English & Spanish)

***Part-Time** or **Full-Time**

Must have at least 1 year experience with medical billing or medical front desk operations

Lawrenceville, GA | $17–$22.00/hr + Performance Bonuses

No Weekends

Full-Time Option: 40 hour work-week, no weekends; Health Insurance + 401(k) with Employer Match

Part-Time Option: hours per week, Ideal for rising students with flexibility to work on the following days Monday (7am - 12p), Tuesday (10am - 7pm), Thursday(10am - 7pm) & Friday (8am - 2pm).

About Us

At FYZICAL Therapy & Balance Centers, we help patients improve balance, movement, and overall wellness. Our team blends expert physical therapy with compassionate patient support to treat the whole person — not just the condition.

The Role

We're looking for a friendly, outgoing, detail-oriented Patient Care Front Desk Specialist to manage patient scheduling, coordinate care, and provide supportive wellness check-ins. Whether part-time (20–28 hrs/week) or full-time (40 hrs/week), this role is perfect for someone who enjoys making a meaningful impact in a collaborative, patient-centered clinic.

Why This Role is a Career Launchpad

This is more than a part-time job — it's a career-enhancing opportunity to:

• Build real-world experience in healthcare operations
• Develop skills in referral management, patient service, and community relationship building
• Work alongside licensed physical therapists and support staff in a collaborative setting
• Make a tangible impact on patient outcomes and access to care

Ready to grow your career in a role that blends purpose with professional development?

to join a passionate, mission-driven team at FYZICAL Therapy & Balance Centers – Lawrenceville Sugarloaf.

Responsibilities

• Handle patient scheduling, appointments, multi-phone line
• Gather new patient data; keep track of all patient referrals
• Disseminate information to patients; act as a go-between for patients and physicians
• Send and keep a log of all reports sent to doctors
• Collect all payments; insurance verification
• Collect/open mail; distribute mail to proper areas/people
• Send benefits paperwork to billing companies
• Handle all scheduling and ensuing communication
• Answer phones, act as a patient liaison, answer any questions from potential or current patients
• Schedule patients; coordinate evaluations, re-evaluations, appointment reminders and cancellations
• Collect new patient intake information; track all clinic referrals
• Fax reports to physicians; keep a log of incoming reports
• Verify Insurance and track insurance-covered visits; take copayments
• Check mail; keep track of Explanation of Benefits sent from mail and fax to billing company
• Communicate with the office manager and clinicians about scheduling/patient arrival

Skills & Qualifications

• Bilingual (English/Spanish) - REQUIRED
• High school diploma or equivalent
• Valid driver's license and reliable transportation
• Great communicator and multitasker, detail-oriented
• Positive attitude, good work ethic, integrity and empathetic toward people that are in pain
• H.S. graduate or GED certificate
• Up-to-date DL and a dependable vehicle
• Excellent at handling details, communicating and multitasking
• Great demeanor, strong integrity and compassion

Apply today to join the team at one of the many independently owned and operated FYZICAL franchise locations across the nation. Members of the FYZICAL Family radiate excitement and enthusiasm for the future because our franchise model is transforming an industry dominated by hospitals and corporations. From all across the nation—in large cities, rural communities, and small towns— FYZICAL teams are achieving amazing results for their patients and careers.