Front Desk Receptionist

7 days ago

Lawrenceville, Georgia, United States Restore Physical Therapy & Rehab Full time $109,440 per year

We are seeking a professional and compassionate Front Desk Receptionist to join our team and serve as the first point of contact for our clients.

Position Summary

The Front Desk Receptionist will be responsible for welcoming clients, managing front desk operations, scheduling appointments, handling administrative tasks, and ensuring a positive experience for everyone entering our facility. This role requires excellent communication, professionalism, and the ability to maintain confidentiality in compliance with HIPAA standards.

Key Responsibilities

  • Greet clients, visitors, and vendors in a professional and friendly manner
  • Answer and direct phone calls and emails
  • Schedule and confirm client appointments using [software/system]
  • Assist with client intake and documentation process
  • Maintain and organize front office area
  • Handle incoming/outgoing mail and correspondence
  • Assist staff with administrative support tasks
  • Ensure confidentiality and compliance with HIPAA and agency policies
  • Manage office supplies and coordinate service requests as needed

Qualifications Required:

  • High school diploma or equivalent
  • Minimum [2 years] of experience in reception, administrative support, or customer service
  • Proficiency in Microsoft Office and [any required software/systems]
  • Strong communication and organizational skills
  • Ability to multitask in a fast-paced environment
  • Professional appearance and demeanor
  • Ability to maintain confidentiality and demonstrate discretion

Preferred:

  • Experience in a healthcare, rehabilitation, or behavioral health setting
  • Knowledge of medical terminology
  • Bilingual (if applicable)
  • Familiarity with [EHR/EMR systems or scheduling software]

Soft Skills

  • Compassion and patience
  • Strong customer service orientation
  • Attention to detail
  • Ability to handle sensitive situations professionally
  • Team player with a positive attitude

Pre-Employment Requirements

  • Successful background check
  • Drug screening
  • [TB test, medical clearance, or other requirements]
  • [HIPAA or other mandatory trainings]

Pay: $ $21.00 per hour

Expected hours: 40 per week

Work Location: In person

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