Patient Coordinator

5 days ago

Lawrenceville, Georgia, United States Nexuscps LLC Full time $40,000 - $60,000 per year

Benefits:

  • Advancement opportunities
  • Healthcare reimbursement stipend
  • Paid time off and holidays
  • Competitive salary

Location: Oakwood, GA or Lawrenceville, GA - On-site

Schedule: Full-time, Monday–Friday, 8 a.m.- 5 p.m.

About Us

NexGen Medical Centers is a rapidly expanding network of spine and orthopedic interventional pain management clinics specializing in personal injury. We are dedicated to providing compassionate, efficient, and expert care to patients suffering from pain-related conditions.

Learn more at:

Position Overview

You'll be the first point of contact for prospective patients—by phone, text, and email—making a great first impression and ensuring every new patient gets scheduled quickly and correctly.

  • Answer & triage New Patient Hotline calls (high-volume, inbound calls) with empathy, accuracy, and urgency.
  • Monitor and process referral inboxes (new patient/PI referrals, web leads), responding within defined SLAs.
  • Complete intake & eligibility: collect demographics, injury details, date of loss, attorney contact, and required documentation
  • Schedule initial evaluations across multiple providers/locations; coordinate and obtain records as needed.
  • Document every interaction in the EMR and CRM with clean, consistent notes
  • Close the loop with referrers (confirm scheduling, address missing info, and report appointment outcomes per policy).
  • Protect patient privacy and follow HIPAA and internal compliance policies at all times.

What You'll Bring

  • Comfortable with high call volumes and multi-tasking between phone, email, and EMR.
  • Strong written & verbal communication; professional, calm, and patient-centric phone presence.
  • Comfortable using EMR/PM systems and Outlook, with strong attention to accurate data entry and documentation.
  • Detail-oriented, reliable, and punctual.
  • Bilingual (Spanish/English) preferred.
  • Experience in medical front office or care coordination preferred (pain management, ortho, neuro, or PT is a plus).

Compensation & Benefits

  • Competitive Compensation
  • Paid time off and holidays
  • Healthcare reimbursement stipend
  • Advancement opportunities

Equal Opportunity

NexGen is an Equal Opportunity Employer. We celebrate diversity and are committed to a respectful, inclusive workplace.

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