Complaints Management Specialist
2 weeks ago
Day-to-Day
Insight Global is seeking a Complaint Management Specialist that is responsible for managing the end-to-end process of customer complaints for assigned products and processes. This role ensures timely investigation, documentation, and resolution of complaints while maintaining compliance with regulatory standards and company policies.
Must-haves
- 2-3 years of experience with complaint handling
- Bachelors degree
- Manage the complete lifecycle of customer complaints, including review and maintenance of complaint files and responses sent to customers.
- Investigate customer complaints for assigned products and processes, identifying root causes and contributing factors wherever possible.
- Recommend corrective and/or preventive actions related to customer complaint issues.
- Identify and monitor patterns and trends in complaint issues related to assigned product groups.
- Prepare documented reports that clearly outline the investigation process, findings, frequency of related events, corrective actions, and recommendations.
- Develop test protocols and reports as required to support investigations.
- Escalate high-priority issues and identified business risks to the appropriate management level.
- Assist in complaint investigations and escalate complaints when necessary.
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