Customer Service Representative

1 week ago


Aurora, Illinois, United States FG Home & Closets Full time

About Us:

Floorguard is a fast-growing leader in floor coating solutions, providing durable, stylish, and reliable floors for residential, commercial, and industrial spaces. Our team is committed to delivering exceptional craftsmanship and outstanding customer service.

As we continue to grow, we're looking for a reliable and detail-oriented customer service representative to help keep our operations running smoothly.

Job Responsibilities:

  • Coordinate and schedule flooring installation jobs with customers and installation teams
  • Answer and direct phone calls in a professional and friendly manner
  • Assist with data entry, documentation, and basic administrative support tasks
  • Communicate effectively with customers, vendors, and team members
  • Support day-to-day office operations to ensure efficiency

Experience and Licensing/Certification Requirements:

  • Prior administrative or office support experience preferred
  • Experience with scheduling and/or customer service is required

Qualifications / Skills:

  • Strong organizational and time management skills
  • Excellent verbal and written communication
  • Proficient in Microsoft Office (Word, Excel, Outlook)
  • Comfortable learning and using scheduling software or CRM tools
  • Ability to multitask and prioritize in a fast-paced environment
  • Friendly, professional demeanor with a strong sense of accountability

Pay Range

$40,000 - $50,000 depending on experience

The included pay rate or range represents Floorguard's good faith estimate of the possible compensation offer for this role at the time of posting.

Why Work at Floorguard?

  • Competitive pay based on experience.
  • Comprehensive healthcare benefits (medical, dental, vision), with a free medical plan option for employees.
  • A generous paid time off policy.
  • 401(k) with company match.
  • A supportive team environment.

Floorguard is an Equal Opportunity Employer and encourages applications from all qualified individuals.

Job Type: Full-time

Pay: $40, $50,000.00 per year

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Work Location: In person



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