Technical Customer Service Representative

6 days ago

Cedar Rapids, Iowa, United States Marmon Holdings, Inc. Full time
KT Pacer

As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you'll be doing things that matter, leading at every level, and winning a better way. We're committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone's empowered to be their best.

The Technical Customer Service Representative is responsible for providing technical support and assistance to customers experiencing issues. Core duties include troubleshooting problems, guiding customers through solutions, escalating complex cases, documenting customer interactions, and staying updated on product changes.

Position Key Accountabilities:

  • Interact with customers in-person and via phone support to ensure customer expectations are met by upholding quality and craftsmanship standards
  • Collaborate with customers to ensure on-time delivery, correct costing, and quality of product
  • Engage with customers to provide written estimates and quotes for parts & service repairs
  • Process work and sales orders from initial to closing stages
  • Work with Purchasing, Production, Engineering, and Operations teams to align material deliveries to service schedules
  • Process warranty claims with customers and vendors
  • Troubleshoot invoice discrepancies with Accounting & Receiving to ensure precision and accuracy
  • Obtain and apply product and industry specific knowledge for professional development
  • Other duties and responsibilities as assigned

Desired Qualifications and Experience Levels:

  • High School Diploma Required
  • At least 3 years of experience in Customer Service, Service & Repair, or Manufacturing required
  • High degree of mechanical, electrical, and hydraulic aptitude is preferred
  • Strong communication skills – both verbal and written
  • Excellent attention to detail is required
  • Proficient in Microsoft Excel, Word and Outlook
  • Strong desire to drive continuous improvement
  • Ability to develop and maintain customer / distributor relationships
  • Highly organized and motivated
     

Throughout our company and in all interactions, Kentucky Trailer Associates choose to be:

  • Patient, demonstrating self-control
  • Kind, giving encouragement and appreciation to others
  • Humble, without arrogance or pretense
  • Respectful, treating others as important individuals
  • Selfless, focusing on the needs of others
  • Forgiving, letting go of resentment when wronged
  • Honest, free of deception
  • Committed, honoring the choices we make

Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to , and please be sure to include the title and the location of the position for which you are applying.

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