Intake and Scheduling Coordinator

8 hours ago

Delray Beach, Florida, United States SYNERGY HomeCare Full time

SYNERGY HomeCare, Delray Beach is a CHAP-accredited Home Health Agency licensed by the State of Florida, providing non-medical services such as personal care, companionship, live-in and respite care for Palm Beach county residents. SYNERGY HomeCare is actively looking to hire an Intake / Scheduling Coordinator for the Delray Beach office location.

The Intake / Scheduling Coordinator is responsible for all office related activities of the company, including intake, patient care coordination and caregiver scheduling. The office operates in a paper-free environment and all documentation is only electronic.

ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES

  • Answer phones during normal business hours.
  • Receive and process incoming requests for new homecare services.
  • Schedule HomeCare Assessments for the Administrator/Supervisory RN in the client's home.
  • Make follow-up calls to prospects, document in scheduling software.
  • Provide superior customer service for clients.
  • Make quality calls to clients. Document in scheduling software.
  • Match and schedule caregivers based on skill level, availability and customer requirements.
  • Maintain employee files and keep them up to date with all the necessary paperwork.
  • Prepare for employee training/orientation.
  • Respond to time off requests, cancelled shifts, and call-offs by providing back-up caregivers and communicating with clients, as needed. Document all changes in scheduling system.

Requirements:

  • Strong communication, phone and administrative skills.
  • Proficiency with computers and ability to operate scheduling software such as AxisCare.
  • Knowledge of Outlook, Word, Excel and the widely used Adobe Acrobat.
  • Homecare or call center or staffing coordination experience is preferred.
  • Ability to maintain confidentiality.
  • Good auditory, visual ability; person will interface with computer, telephone as main job tools.
  • Ability to interact with a range of patients in a friendly, professional patient-oriented manner.

Benefits:

  • Competitive pay.
  • Weekly pay by direct deposit.
  • Liability Insurance, Workers' Compensation coverage, payroll taxes and unemployment insurance.
  • Paid holidays.
  • Paid personal/vacation days.

For more about SYNERGY HomeCare, Delray Beach, visit us

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