Quality Assurance Manager

Job Title: Quality Assurance Manager

Location: Virtual

Other Consideration: U.S. Citizen (Required)

The Quality Assurance Manager is responsible for the development and maintenance of quality assurance protocols, ensuring the highest standards of quality are met across all products and services within a strategic project

with the Department of Veterans Affairs that impacts over millions of veteran users. This role involves leading a team of QA professionals, collaborating with cross-functional teams, and continuously improving processes to enhance the overall customer experience.

Duties and Responsibilities

• Develop and implement comprehensive QA policies and procedures.

• Oversee all aspects of quality assurance, including planning, implementation, and monitoring.

• Lead and mentor the QA team to ensure high performance and professional development.

• Collaborate with product development, engineering, and operations teams to ensure quality standards are met.

• Conduct regular audits and reviews to identify
  
  areas for improvement and ensure compliance with standards.

• Analyze data and metrics to identify trends and drive corrective actions.

Success Factors

• Strong leadership and team management skills.

• In-depth understanding of quality assurance principles and practices.

• Proactive problem solver with a focus on continuous improvement.

• Excellent time management and organizational skills.

• Commitment to upholding the highest standards of quality.

Qualifications

• 10 Years of Experience in a similar role.

• Bachelor's degree in engineering, Computer Science, Information Systems, or relevant degree (bachelor's degree can be substituted with 8 years of additional relevant experience may be substituted).

• Experience in creating and implementing detailed plans to ensure overall quality of all IT products, systems, and services.

• Experience in resolving all project or program release problems, triage, escalate, and take corrective action.

• Experience in assuring the viability, functionality, and effectiveness of essential tools.

Transitioning military and/or Veterans with IT/IS, finance, and/or healthcare systems specialties are invited to apply. Sprezzatura is an equal opportunity employer and offers benefits including healthcare and paid vacation time.

WORK AUTHORIZATION

This role requires you to live within the United States.

Evidence of work authorization upon employment is required in compliance with the Immigration Reform and Control Act of 1986. Completion of USCIS form I-9 will be required to verify employment eligibility within 3 business days of the first day of employment.

AAP/EEO STATEMENT

Sprezzatura expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Sprezzatura 's employees to perform their job duties may result in discipline up to and including discharge.

CLEARANCE REQUIREMENT

This position may require Public Trust clearance. Candidates must undergo a background investigation, including a review of employment history, education, criminal record, and financial history. The clearance process ensures that the candidate is reliable, trustworthy, and of good conduct and character. Employment offers are contingent upon successful passing a public trust clearance process.

COMPANY DESCRIPTION

Sprezzatura ) is a Washington, DC-area Service-Disabled Veteran-Owned Small Business (SDVOSB) that enables client success by supplying insight and leadership at the intersection of people, processes, and technology.