Administrative Assistant

5 days ago

San Francisco, California, United States Paul's Mobile Detailing Full time

About Us

Paul's Mobile Detailing is one of San Francisco's top-rated, 5-star mobile detailing companies. With over 30 years of expertise, we specialize in high-quality interior, exterior, and restorative detailing for both residential and commercial fleet clients.

We are a small, rapidly growing team that is passionate about quality and customer service. We are looking for a key individual to help us manage that growth and become the central hub of our operations.

The Role

We are seeking a highly organized, tech-savvy, and energetic Administrative and Operations Assistant to be the "air-traffic controller" for our business. You will be the first point of contact for all our clients and the logistical mastermind who keeps our detailers' schedules running smoothly.

This role is perfect for a proactive problem-solver who loves making clients happy, creating order out of chaos, and being an essential part of a small team. You will be the right hand to the Business Development Manager, freeing them up to focus on growth while you manage the day-to-day operations.

What You'll Do (Responsibilities):

  • Client Communication: Be the friendly, professional first voice of Paul's. You will answer all inbound calls, return voicemails, and respond to all email, Yelp, Nextdoor, and website inquiries.
  • Quoting & Booking: Quickly and confidently assess customer needs, explain our service packages (we will train you), provide accurate price estimates, and book appointments.
  • Scheduling & Logistics: Manage the master schedule for our mobile detailers. You will plan efficient routes, coordinate appointments with clients, and proactively manage any on-the-fly changes (like traffic delays or jobs running longer than expected).
  • Fleet Account Support: Assist the Business Development Manager with scheduling, invoicing, and maintaining relationships with our growing list of commercial fleet clients.
  • Reputation Management: Follow up with clients after their service to ensure 100% satisfaction and (politely) request 5-star reviews on Google and Yelp to help us grow.
  • Administrative Support: Perform general administrative tasks, update client records in our CRM, and support the management team as needed.

Who You Are (Qualifications):

  • 2+ years of experience in an administrative, customer service, operations, or dispatch role.
  • Exceptional communication skills: You have a professional and friendly demeanor on the phone and in writing. You can handle a friendly new customer and a picky, high-end client with equal skill.
  • Hyper-organized with a keen eye for detail: You hate it when things fall through the cracks. You love a well-managed calendar and a clean inbox.
  • Tech-Savvy: You are proficient with Google Workspace (Gmail, Calendar, Sheets) and can learn new scheduling and invoicing software quickly.
  • A True Problem-Solver: When a customer has an issue or a schedule changes, you see it as a puzzle to solve, not a crisis.
  • Self-Starter: You are reliable and can work independently without constant supervision.
  • (Preferred) Familiarity with San Francisco geography and traffic patterns is a major plus.

Bonus Points (Even Better If):

  • You have experience in a mobile service or trade business (like plumbing, electrical, cleaning, etc.).
  • You have experience with Yelp for Business or Nextdoor for Business.
  • You're a car enthusiast

Job Types: Full-time, Part-time

Pay: $ $24.00 per hour

Work Location: In person

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