Service Coordinator
5 days ago
Looking for high-energy individual capable of coordinating the day-to-day operations of our fast-growing fire/life safety service and installation company.
Duties:
- Schedule technicians to perform service at various facilities. Contact customers to coordinate dates and times of inspections.
- Obtain field reports from technicians, make adjustments as needed, and get them to the customers.
- Maintain customer database.
- Create jobs in service application and track job to completion.
- Enter new customers and new jobs into service application.
- Take incoming phone calls for scheduled and emergency service issues.
Qualifications:
- Previous customer service experience required.
- Previous experience with field technicians and field support required.
- Previous experience in the fire alarm and/or fire protection industry recommended.
- Strong problem-solving skills and attention to detail.
- Excellent communication and customer service skills.
- Ability to work independently and as part of a team.
- Excellent experience and familiarity with Microsoft Office applications.
- Basic internet and computer troubleshooting recommended.
Job Type: Full-time
Pay: $ $30.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
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