Shift Leader at Chick-fil-A Lee's Summit

Chick-fil-A is building a SECOND location in Lee's Summit

Both owned by the same Operator, the second one set to open in March of 2026. We are building our leadership team for the new store now.

At Chick-fil-A, we strive daily for excellence in our people, our delicious food and delivering a first class experience for each of our dining guests with genuine, warm hospitality with the highest commitment to food safety you'll find in the business.

NO food service experience is required: Our model is to hire the right people and teach them the Chick-fil-A way, and we look for people who are open to our leadership model of serving in various leadership roles over time. Our training and development plan will prepare you to serve in our business.

Are you a fit for leader roles at Chick-fil-A? We are looking for candidates who embody the Chick-fil-A values and culture and want to be a part of what we are doing, making a positive impact on the community, our team members and everyone who enjoys eating Chick-fil-A. If you lead by example and naturally lead others this might be for you.

A note on compensation and opportunity: The pay range listed is the starting pay rate. Pay increases are available at various milestones in the training program over the next several months with the goal of being a Team Leader for the new store. We promote from within to fill our higher leadership roles, so it is from the Team Leaders that we fill our Director and Executive Director roles as they become available.

Responsibilities

• Lead and mentor a team through their shift to ensure high standards of operational excellence are met. We have Directors who provide significant management and leadership support, guidance and Chick-fil-A knowledge to support our Team Leaders.
• Implement process improvements to enhance efficiency and effectiveness in service delivery.
• Train staff on best practices in hospitality, ,customer service, sanitation, and food safety.
• Develop team members' leadership skills.
• Monitor team performance and provide constructive feedback to promote continuous improvement and look for team members ready for additional responsibilities.
• Collaborate with management to develop strategies for increasing sales and enhancing customer experiences. This role will collaborate with other leaders for operational & customer service excellence.
• Ensure compliance with health and safety regulations while maintaining cleanliness and sanitation standards. We have the highest food safety rating, and our guests depend on that when they dine with us.

Qualifications:

• No food service experience required. We are not looking for a "kitchen" person or a "customer service" person. Rather, we are looking for leaders who want to contribute their leadership experience in our environment to be part of what we do at Chick-fil-A.
• Strong interpersonal and relationship skills. Diplomacy, camaraderie, sense of humor and grace are necessary people skills to be a leader in our business.
• Lead by example. You set a good example for others to follow. You have the ability to work collaboratively as part of a team while also demonstrating leadership capabilities and accountabilities to positively influence the business aspects of the operation.
• Excellent communication skills. You must be able to effectively communicate with clarity, kindness and professionalism. Spanish language skills are a big plus but not required.
• Very strong character. We look forward to hearing from your work and school references that you are honest, reliable, trustworthy and are very enjoyable to work with.

Is a resume and cover letter required?

No, but they are desired since this is an opportunity for people with a leadership mindset and aspirations.

Is there more information about this opportunity? Yes, on our store's website careers page (Summit Fair Chick-fil-A in Lee's Summit, MO)

Job Types: Full-time, Part-time

Pay: $ $19.45 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Application Question(s):

• Please tell us about your experience leading, coaching or training others.
• Why does working at Chick-fil-A appeal to you?

Experience:

• leadership: 1 year (Preferred)

Language:

• English (Required)

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Lees Summit, MO Required)

Work Location: In person