Technical Services Specialist

*Due to the government shutdown this position is pending approval*

SkillBridge Opportunity: Technical Services Specialist:

Location: Rochester, NY

Training Model: On-the-Job Training (OJT) with hands-on mentorship

About Livingston Associates:

Livingston Associates is a national search and consulting firm specializing in talent acquisition, leadership development, and organizational effectiveness. Our mission is to connect top talent with organizations where they can make a meaningful impact. Through this SkillBridge program, participants gain hands-on experience in IT support, client services, and technology management while developing skills that translate directly to civilian careers.

Key Training Areas:

SkillBridge participants will receive structured training and mentorship in:

• Administering and troubleshooting Windows 10/11 operating systems in SMB environments
• Administering and troubleshooting Windows Server operating systems
• Configuring, monitoring, and troubleshooting business networks, including wireless, firewalls, and switches
• Configuring and administering Microsoft 365 for Business (Exchange Online, OneDrive, SharePoint, Entra ID)
• Supporting cybersecurity solutions, including AV/EDR/DNS and content filtering
• Troubleshooting printers and supporting mobile devices (phones/tablets)
• Using Intune for device management (training provided if needed)
• Supporting business VoIP systems (experience preferred but training can be provided)
• Providing professional client support both remotely and onsite
• Performing hands-on equipment setup, including lifting and moving desktops, laptops, and monitors

Additional training and certifications will be assigned based on the participant's prior experience. Participants already proficient in certain areas will receive alternative modules to expand skills and prepare for independent IT support work.

The Training Environment:

Participants will train alongside experienced IT staff in a hybrid work environment, including office, remote, and client-site settings. Training emphasizes:

• Structured weekly learning themes with progressive hands-on application
• Mentorship and feedback from senior staff
• Exposure to multiple client environments and SMB industry setups
• Gradual transition to independent technical support responsibilities

The Ideal Candidate :

Preferred Background and Skills:

• Strong interpersonal and communication skills, able to explain technical concepts clearly
• Interest in IT support, SMB environments, and client-facing technology solutions
• Patience, problem-solving mindset, and customer-focused approach
• Ability to manage multiple client environments and adapt to different business needs
• Willingness to learn client workflows to provide tailored technology solutions
• Comfortable lifting and setting up IT equipment and performing physical setup tasks as needed

Education & Certifications:

• Bachelor's degree in IT, computer science, or related field preferred but not required
• CompTIA A+ / Network+ preferred
• Prior training or certifications in Windows administration, networking, Microsoft 365, or IT support helpful but not mandatory
• Proficiency with Microsoft Office and ability to quickly learn new software systems

Post-SkillBridge Compensation & Benefits:

Upon successful completion of the program participants will be considered for full-time opportunities with Livingston Associates or partner organizations for roles such as:

• Technical Services Specialist
• IT Support Technician
• Systems Administrator (entry-level SMB focus)
• Help Desk or Desktop Support Specialist
• Client-Facing IT Consultant

Starting annual salary: $70,000- $80,000, based on experience and certifications earned during SkillBridge. Additional benefits include: medical, dental, vision, PTO and 401K.