Intake Specialist
5 days ago
About Johnson Law Group
Johnson Law Group is a nationally recognized personal injury firm committed to delivering exceptional service and securing justice for individuals who have been wrongfully injured. With offices across the U.S. and the U.K., we continue to expand our reach while maintaining a client-first approach built on compassion, urgency, and results.
As our Personal Injury team grows, we're bringing intake onsite to ensure 24/7 coverage and an elevated experience for our clients especially during our highest-volume hours.
Position Overview
We are seeking an experienced Intake Specialist to join our Houston office and support our Personal Injury department during the overnight/graveyard shift. This role is critical to our client experience and conversion success. You will be the first point of contact for individuals seeking legal help, handling calls with urgency, professionalism, and empathy, while assessing case viability and converting qualified leads into signed clients.
This position requires previous intake experience within a high-volume personal injury setting and a track record of strong conversion rates.
Key Responsibilities
Serve as the first point of contact for potential clients calling in during the overnight shift.Conduct thorough screening of personal injury inquiries to assess case criteria and firm fit.Communicate with empathy, professionalism, and urgency, representing the firm's values at all times.Convert qualified leads into signed clients through effective questioning, rapport-building, and clear explanation of next steps.Maintain high conversion rates in alignment with departmental goals.Accurately input and update client information into the firm's case management system.Coordinate with the daytime intake, legal assistants, and paralegals to ensure seamless case handoff.Manage high call volume and prioritize tasks in real time.Follow all intake protocols, scripts, compliance standards, and escalation procedures.Uphold client confidentiality and maintain professionalism during sensitive conversations.Qualifications
Previous experience in personal injury intake (required).Proven high conversion rates in a similar PI intake or call center role.Strong communication skills with the ability to de-escalate, empathize, and build quick rapport.Ability to work independently during overnight hours.High attention to detail and strong data-entry accuracy.Ability to handle fast-paced, high-volume environments.Bilingual (English/Spanish) is a plus.Reliable, consistent attendance is essential.Shift & Schedule
Full-time, onsite in our Houston officeGraveyard shift (exact hours can be adjusted based on business needs)Why Join Johnson Law Group?
Opportunity to be part of a high-performing, mission-driven team focused on helping injured clients.Stable, growing firm with nationwide and international presence.Supportive leadership and strong emphasis on training, quality, and service.Competitive compensation and benefits package.-
Intake Specialist
3 days ago
Houston, Texas, United States THE ALFRED FIRM PC Full time $40,000 - $60,000 per yearAbout The Alfred FirmWe are an entrepreneurial, ambitious, and growth-oriented firm that rewards hard work and results. Together, we have built a culture of professionalism, extreme ownership, and client-centered service. We believe in supporting one another, investing in growth, and celebrating wins. We maintain a fun and engaging work environment where...
-
Intake Specialist/Receptionist Houston
3 days ago
Houston, Texas, United States Law Office of Bryan Fagan Full time $40,000 - $60,000 per yearAre you organized with a good work ethic, and self-disciplined? If so, we would love for you to join our growing team of Intake Specialist/Receptionist.We are seeking an experienced and motivated individual to join our firm as an Intake Specialist/Receptionist. As part of our intake team, you are the first point of contact for most new clients, gathering...
-
Vehicle Intake Specialist| Automotive
4 days ago
Houston, Texas, United States Pull-A-Part Full time $17,000 - $35,000 per yearTop Benefits Medical, Dental & Vision Insurance (Low-cost or FREE) FREE Life & Short-Term Disability Insurance Long-Term Disability Insurance (Based on age/earnings) 401(k) with Company Match Paid Holidays & Vacation On-the-Job Training & Career Growth Employee Referral Bonus ($500) Employee Assistance Program (EAP) Your Role As a Vehicle Intake...
-
Counseling | Receptionist/Intake Specialist
5 days ago
Houston, Texas, United States Catholic Charities of the Archdiocese of Galveston-Houston Full time $45,000 - $55,000 per yearCatholic Charities is looking for the right people; people who wish to serve their community as a part of a family friendly organization doing good within the Houston-Galveston area. We attract and retain the best talent by investing in our employees. People of all faiths helping people in need.Intake Specialist is responsible for providing the Counseling...
-
Houston, Texas, United States Law Office of Bryan Fagan Full time $40,000 - $60,000 per yearThe Law Office of Bryan Fagan, PLLC is growing We are seeking energetic and enthusiastic Sales Representatives / Ambassadors to join our dynamic Intake Team. This role serves as one of the first points of contact for prospective clients, playing a vital part in evaluating leads, qualifying prospects, and guiding individuals through the initial legal intake...
-
Client Relations Specialist
19 hours ago
Houston, Texas, United States The Perfect Child LLC Full time $55,000 - $80,000 per yearAbout UsThe Perfect Child LLC is a dedicated provider of Applied Behavior Analysis (ABA) therapy, committed to delivering evidence-based care to children and young adults with autism. Our mission is to foster an environment where both our clients and team members can thrive—making a lasting and meaningful difference in the lives of families we...
-
Talent Acquisition Specialist
5 days ago
Houston, Texas, United States Insight Global Full timeInsight Global is seeking a Talent Acquisition Specialist to join one of our largest AEC clients. This role is fully remote with hybrid option if local to any of their corporate offices. This individual will play a vital role in attracting and hiring mission-aligned professionals who are driven to build resilient, equitable, and sustainable infrastructure....
-
Registrar Service Specialist
1 day ago
Houston, Texas, United States Galen College of Nursing Full time $40,000 - $60,000 per yearYou Can Change the Life of One to Care for the Lives of ManyAt Galen College of Nursing, we educate and empower nurses to change lives. Since 1989, we've dedicated our work to delivering high-quality nursing education with a student-first mindset. As one of the largest private nursing colleges in the country, we combine the support of a close-knit learning...
-
Specialist I TIS Low Code Architect
3 days ago
Houston, Texas, United States Enbridge Full timePosting End Date:October 28, 2025Employee Type:Regular-Full timeUnion/Non: This is a non-union positionAt Enbridge, we adopt new ideas and offer an environment where employees are recognized and respected for their input and opinions. We view our employees as our future leaders and strive to provide an environment that encourages self-improvement, innovation...
-
Bilingual Foster
3 days ago
Houston, Texas, United States Agape Manor Home Child Placing Agency Full time $60,000 - $120,000 per yearPrimary Responsibilities:Provide case management services, including child-placing activities, to ensure the needs andbest interests of the children are being met. Case managers are child-placing staff that coordinates services and elements of services for each of the children on their caseload.Other Duties and Responsibilities.Completing admission /intake...