Front Desk Clerk

5 days ago

Miami, Florida, United States Southeastern Health Management Full time $30,000 - $50,000 per year

Job Overview

We are seeking a professional and personable Front Desk Clerk to join our hospitality team. The ideal candidate will serve as the first point of contact for guests, providing exceptional guest services and ensuring a welcoming environment. This role requires excellent communication skills, a strong understanding of hospitality management, and the ability to handle multiple responsibilities efficiently. Bilingual abilities and hotel management experience are highly valued to enhance guest relations and streamline operations.

Company: ADC Medical Park

Duties

  • Greet guests warmly and provide a positive first impression of the hotel or resort
  • Manage guest check-in and check-out processes with accuracy and efficiency
  • Handle reservations, cancellations, and modifications via multi-line phone systems
  • Respond to guest inquiries promptly, offering information about hotel amenities and local attractions
  • Maintain accurate records of guest information and billing details
  • Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction
  • Assist with night audit procedures as needed, ensuring financial accuracy at shift end
  • Uphold phone etiquette standards while managing front desk communications
  • Address guest concerns or complaints professionally, striving for resolution and guest satisfaction

Experience

  • Previous experience in hospitality management or hotel front desk operations preferred
  • Strong customer service background with excellent interpersonal skills
  • Bilingual proficiency (e.g., English/Spanish) is a plus to serve diverse guests effectively
  • Familiarity with hotel management systems and multi-line phone systems required
  • Experience in guest relations, resort environments, or night audit functions is advantageous
  • Knowledge of hospitality industry standards and guest services best practices

This position offers an engaging opportunity to be part of a dynamic team dedicated to delivering outstanding hospitality experiences. The successful candidate will demonstrate professionalism, adaptability, and a passion for guest service excellence.

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