Call Taker/Administrative Clerk

3 days ago

Ardmore Park, Pennsylvania, United States Township of Lower Merion Full time
Summary

This is responsible public communications work involving accurate receipt and appropriate response to public calls into the Township Police Department and performing police records clerical duties.

Work involves responsibility for prompt and accurate receipt of messages. These messages are primarily administrative in nature, but some fielding and rerouting of emergency calls is performed. Duties include receiving inquiries/calls for service from the public and providing information or redirecting calls/messages to the appropriate authority. General radio communications are performed with Police and Highway Department units. The work requires that the employee have considerable knowledge, skill and ability to communicate with people in a variety of emergency and non-emergency situations and to handle a number of situations simultaneously.

Works under the general supervision of the Police Department.

Duties

Receives and determines appropriate response to a variety of calls over the Police Department's phone lines. Incoming emergency calls, some difficult and demanding, are briefly fielded and redirected to the county 911 center.

Redirects calls to the appropriate service(s) e.g., Township Highway Department, Recreation Department, State Police, etc. Receives non-emergency calls and refers to proper location.

Records calls and maintains appropriate records. Keeps logs of various activities both electronic and written.

Broadcasts general information to police patrol units and relays instructions or questions from remote units. Monitors incidents broadcast by county 911 center and keeps track of incidents/police units assigned.

Enters complaints into the Computer Assisted Dispatching (CAD) System and updates as needed. Enters National Crime Information Center (NCIC) entries using a computer console; modifies and updates entries as needed. Accesses other confidential law enforcement databases.

Operates telephone console, radio console and computer terminal and monitors various alarm systems, such as fire, burglar and generator alarm systems.

Maintains various files including electronic versions, tracking the status of fire equipment, abandoned autos, vacant houses, and fire and burglar alarm records.

Monitors Closed Circuit Television (CCTV) system for Township complex, including the lock up/prisoner processing area.

Monitors prisoner activity, completes required logs and other prisoner related tasks needed.

Provides back up to Records Clerks as needed.

Performs related work as required.

Qualifications

A high school diploma or the equivalent, plus two years of progressively responsible clerical experience including at least two years involving duties which required a high degree of public contact, or an equivalent combination of education and qualifying experience substituting on a year-for-year basis.

Must successfully complete all pre-employment conditions, including but not limited to a background check whereby the applicant must meet the eligibility requirements for access to confidential law enforcement databases.

Good knowledge of appropriate Township police, fire and ambulance services and procedures.

Good knowledge of radio dispatching procedures and radio codes.

Considerable skill in oral communication, including dealing with people during emergencies and obtaining and relaying appropriate information.

Good skills in operating a computer console and in typing.

Considerable ability to learn the operations of the dispatch function, including the ability to handle multiple tasks simultaneously, through comprehensive training.

Considerable ability to remain calm and professional in stressful situations.

Ability to work various shifts which include day, evening and weekend hours.

Considerable ability in oral and written communications and to maintain information in the highest confidence.

Considerable ability to establish and maintain effective working relationships with supervisors, co-workers, representatives of governmental and other agencies, committees and the general public.

Skill in the use of Microsoft 365 applications (Word, Outlook, and Excel) and its tools for communication and collaboration, such as Teams and OneDrive, applicable department tools, and ability to learn and become proficient in the use of specialized software as required.

Considerable ability to handle diverse and multiple tasks simultaneously.

Considerable ability to work within a fast-paced environment.

Considerable ability to follow oral and written instructions.

Thorough knowledge of general office procedures and the operation of standard office equipment.

Thorough ability to perform administrative procedures and to coordinate the activities of the Police Department and other departments as assigned.

Thorough ability to learn the organizational structure, operations and programs of Township government.

Thorough knowledge of business English verbal and written communication.

High degree of dependability.

Willingness and ability to report for duty during inclement weather and other adverse situations.

Physical Requirements

Ability to sit for up to 7 hours and move about the department and/or building.

Ability to bend, stoop, reach above shoulder level, crouch, and lift up to 10% of the day.

Ability to lift and carry office material up to 10 pounds.

Ability to use both hands for grasping and repetitive actions.

Ability to operate keyboard and push button consoles.

Ability to speak and communicate clearly in order to be understood over radio equipment and phone system.

Ability to perform job functions using safety precautions where loud noises may be present.

Lower Merion Township offers a complete benefits package to full-time employees including: Medical/Prescription, Dental and Vision; Group Term Life, AD&D (based on position) and Long Term Disability Insurance; Supplemental Life Insurance; Pension; Deferred Compensation Plan; paid holidays, vacation, personal and sick leave.

  • Law Clerk

    6 days ago

    Ardmore, Pennsylvania, United States Administrative Office of Pennsylvania Courts Full time $66,585 - $79,144

    This position requires legal research, legal analysis, and drafting memoranda, opinions, and other dispositions of issues raised before the Superior Court of Pennsylvania. The work hours and office schedule for this position are flexible - employees are welcome to work full-time in chambers or utilize a hybrid in-office/remote schedule. We encourage all...

  • Montessori Preschool Office/Administrative Assistant

    1 week ago

    Ardmore Park, Pennsylvania, United States Lane Montessori School Full time

    Montessori School in Ardmore in search of a reliable individual to assist School Director in the office. Hours are 2:00-6:00 PM, year-round (camp in the summer). Would be ideal to fill in for full days on an infrequent basis, as needed. School serves children ages 18 months through kindergarten. Duties include, but are not limited to- communicating with...

  • Administrative Specialist II

    1 week ago

    Colonial Park, Pennsylvania, United States Sarasota County Government Full time $22 - $23

    Department:UF/IFAS Extension and SustainabilityStart Here. Grow Here. Stay Here. Looking for a career that makes a real difference in your community while still offering an outstanding work-life balance? Join our team with UF/IFAS Extension and Sustainability Sarasota County, where your skills will directly support programs that educate, empower, and...

  • Admission Coordinator

    3 days ago

    Ardmore, Pennsylvania, United States Heartland Hospice Full time

    Overview8 Expand Access. Coordinate Care. Make Every Moment Count.Admission Coordinator - Hospice - FT - Mon-Fri - 8a-5p** This position will cover our referrals/admissions for our locations in Bala Cynwyd and Chadds Ford, PAAs an Admission Coordinator, you'll play a key role in helping patients and families access compassionate hospice care when they need...

  • Office Assistant

    2 weeks ago

    Colonial Park, Pennsylvania, United States Select Physical Therapy Full time $62,400 - $78,400 per year

    OverviewPosition: Office AssistantLocation: Harrisburg, PAType of Employment: Per DiemSchedule: Hours VaryCompensation: Starting at $15/ hr (pending experience)At Select Physical Therapy, we believe in delivering an excellent patient experience, starting at the front desk. We are seeking an office assistant to maintain the overall appearance of our center...

  • Receptionist

    2 weeks ago

    Bethel Park, Pennsylvania, United States South Hills Post Acute Full time $40,000 - $60,000 per year

    South Hills Post Acute is a 4-star, 160-bed post-acute care facility located at 60 Highland Rd., Bethel Park. We pride ourselves on the longevity of our staff members, our strong clinical and therapy teams, and our fun, family atmosphere. We believe in not only being a bright spot in someone's day, but encourage you to be a starWhat we...

  • Finance and Date Specialist

    1 week ago

    Colonial Park, Pennsylvania, United States Sarasota County Government Full time $56,139 - $60,000

    Department:UF/IFAS Extension and SustainabilityStart Here. Grow Here. Stay Here. Join our UF/IFAS Extension and Sustainability team as a Finance and Data Specialist (Business Professional II) and play a key role in supporting the financial, procurement, and data operations that drive our mission forward. In this dynamic role, you'll oversee department...

  • Call Taker/Administrative Clerk

    3 weeks ago

    Ardmore, United States Government Jobs Full time

    Public Communications ClerkThis is responsible public communications work involving accurate receipt and appropriate response to public calls into the Township Police Department and performing police records clerical duties.Work involves responsibility for prompt and accurate receipt of messages. These messages are primarily administrative in nature, but...

  • Police Communications Call Taker

    6 days ago

    Buena Park, California, United States City of Buena Park Full time

    JOB BULLETINApplications will be accepted on a CONTINUOUS BASIS until the position is filled with a first review date of Monday, December 1, 2025. This position may close at any time without notice. Interested parties are strongly encouraged to submit application materials as soon as possible.***THE CITY OF BUENA PARK IS ACCEPTING APPLICATIONS FOR POLICE...

  • Police Communications Call Taker

    4 weeks ago

    Buena Park, United States Government Jobs Full time

    Police Communications Call TakerThe City of Buena Park is accepting applications for Police Communications Call Taker. This part-time, non-benefited, civilian (non-sworn) position assists Police Dispatchers receive 9-1-1 emergency and non-emergency calls and text messages from the public. With state-of-the-art facilities that includes large windows for...

  • Police Communications Call Taker

    5 days ago

    Buena Park, CA, United States City of Buena Park, CA Full time

    Salary: $26.83 - $32.61 Hourly Location : Buena Park, CA Job Type: Part-Time/Temporary/Seasonal (Non-Benefited) Job Number: 25-00074 Department: Police Opening Date: 10/29/2025 Closing Date: Continuous JOB BULLETIN Applications will be accepted on a CONTINUOUS BASIS until the position is filled with a first review date of Monday, December 1, 2025. This...

  • ADMINISTRATIVE CLERK II

    4 days ago

    West Park, United States City of Miramar Florida Full time

    This intermediate-level clerical position performs routine to moderately complex administrative and clerical work to support efficient and effective office operations. This classification is distinguished from the Administrative Clerk I by the increa Administrative, Clerk, Part Time, Clerical

  • ADMINISTRATIVE CLERK II

    2 days ago

    West Park, United States City of Miramar Florida Full time

    To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. S Clerk, Administrative, Processing, Retail, Dance

  • Administrative Warehouse Clerk

    2 weeks ago

    Melrose Park, United States Albertsons Companies, Inc. Full time

    Primary Job Functions: Bomb and release all routed store orders within the EXE System in sequential order Utilize the EXE System to manually place all waved orders in Pick Manager, allowing selection to begin Per the work-load on a shift, set-up the Warehouse, Administrative, Clerk, Grocery, Manufacturing, Skills

  • Administrative Clerk II

    2 weeks ago

    Oak Park, Michigan, United States City of Oak Park Full time $20 - $23

    JOB TITLE:Administrative Clerk IIHourly, FLSA Non-Exempt - TPOAM Bargaining Unit Position - Grade 2DEPARTMENT/DIVISION:Department of Public SafetyJOB SUMMARY:The City of Oak Park is currently recruiting an Administrative Clerk II, to work in our Public Safety Department's Records DivisionThis position of Administrative Clerk II is responsible for providing a...

  • Administrative Clerk II

    4 weeks ago

    Oak Park, United States City of Oak Park Full time

    Administrative Clerk IIThe City of Oak Park is currently recruiting an Administrative Clerk II, to work in our Public Safety Department's Records Division!This position of Administrative Clerk II is responsible for providing a multitude of clerical support to the Records Division, including, but not limited to, utilizing computer systems and reviewing manual...

  • Administrative Purchasing Clerk

    4 weeks ago

    Elmwood Park, NJ, United States Marcal Paper Full time

    With state-of-the-art technology and a commitment to eco-friendly practices, we're more than just a paper company. Comprehensive benefits and growth opportunities Marcal Paper is searching for an Administrative Purchasing Clerk to join our team! Marcal is seeking an entry level Administrative Clerk for the Purchasing Dept. to be focused on the...