Product Manager

JOB DESCRIPTION

Join our team as a strategic Product VP, where you'll promote solutions in Product Management and shape the Area Product Roadmap. This dynamic role involves managing product backlogs, aligning development efforts, and prioritizing production support issues. You'll collaborate across multiple products and business lines to execute transformational strategies using innovative capabilities and data analytics. We seek candidates passionate about delivering a seamless customer journey, addressing financial hardships through omni-channel options and data-promoted interactions. Our team values customer-first approaches, simplicity, quick decision-making, diverse ideas, and collaborative success.

As a Product Manager - FAS - Vice President within JPMorgan Chase, you will play an active role in defining and executing the Area Product Roadmap. You will manage existing features and lead the research, definition, and development of new features to advance the product roadmap. You will facilitate and promote solutions across the organization, working with legal, risk, operations, design, and technology teams to prioritize, deliver, and align with senior management. You will build relationships with multiple diverse stakeholders across JPMorgan Chase and partner with senior product owners to progress the product roadmap, acting as the voice of the customer and promoting product vision in forums where senior product owners are not present.

We operate in a hyper-collaborative way in which we value and expect the following behaviors:

• Put customers first
• Value common sense and simplicity over complexity
• Make decisions quickly and move nimbly
• Celebrate diverse ideas
• Succeed and fail together as a team
• Understand concepts of User Journeys and translate high level requirements into usable features
• Be able to work in an environment that is driven by decisions coming from multiple areas like Data, Design, Technology, Operations, Marketing and Business

Job responsibilities:

• Contribute to the strategic development, ongoing refinement & execution of the Area Product Roadmap
• Manage existing features and actively lead the research definition and development of new features to advance the product roadmap
• Continually drive the product towards a meaningful balance between user needs, business objectives and technical feasibility
• Facilitate and drive solutions across the organization; working with legal, risk, operations, design and technology teams to prioritize, deliver and align with senior management
• Build relationships with multiple diverse stakeholders across JPMorgan Chase
• Partner with senior product owners to progress the product roadmap; act as voice of the customer and drive product vision in forums where senior product owners are not present

Required qualifications, capabilities and skills

• Minimum 15 of years product management experience, or equivalent – including defining user experience needs, writing user stories, creating product value propositions, developing features and benefits and developing roadmaps
• Experience & comfort working within non-linear design & development processes
• Experience in the design & development of service offerings that span multiple channels and form factors
• Ability to synthesize large amounts of information to inform decisions and drive work forward
• Ability to thrive in a fast-paced, collaborative and cross-functional environment
• Excellent written and verbal communication skills: able to present facts, thoughts and ideas in a clear, concise and convincing manner to senior stakeholders
• Exposure to and experienced in technology and query platforms
• Analytical mindset with the ability to synthesize large amounts of data
• Exposed to software development mindset and methodologies (Scrum, Kanban, Agile, Waterfall, etc..)

Preferred qualifications, capabilities and skills

• Graduate in any field is mandatory (Preferably science)
• Experience working in agile/scrum teams preferred
• Strong knowledge of AI and LLM and experience in AI.

ABOUT US

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.