IT Support Specialist

7 days ago

Mankato, Minnesota, United States EI Microcircuits Full time

JOB TITLE: Support Specialist

DEPARTMENT: IT

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Monitor and respond to Help Desk and Service Desk requests and tickets
  • Troubleshoot and replace faulty hardware
  • Troubleshoot and install software
  • Investigate Wi-Fi and network related issues
  • Permission changes for ERP and Active Directory
  • Investigate various other technical related issues
  • Hardware and software support for 3 facilities (2 in Mankato, 1 in St. Peter)
  • Laptops, desktop workstations, production equipment workstations, servers, printers, etc.
  • Remote support for EI Sensor (CA facility)
  • Utilize management tools to remotely provide support
  • Software updates and upgrades (Windows 11, Office365, ERP, Adobe, Engineering apps, etc.)
  • Testing and distribution of new computer equipment
  • Assist in maintaining PC images and imaging process
  • New computer setup and configuration
  • All other duties as assigned by your supervisor/manager

QUALIFICATIONS/REQUIREMENTS:

  • Strong PC hardware and networking fundamentals
  • Experience with PC software (Windows, MS Office)
  • Ability to work in a team environment
  • Strong multi-tasker with excellent communication & problem-solving skills
  • Must be able to work in a seated position for up to 8 hours per day
  • Ability to lift up to 30 lbs.
  • Must be able to read, write, communicate, and comprehend the English language
  • Must pass a pre-employment drug screening test and criminal background check
  • Must be able to meet all physical requirements as outlined in this position description
  • Must follow all company policies outlined in the EI Microcircuits Employee Handbook of Personnel Policies
  • Complete all orientation and training needs as written in policy

EDUCATION and/or EXPERIENCE:

  • Associate degree preferred but not required
  • 2+ years of experience in a corporate IT support roll

EI Microcircuits provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, nation origin, disability status, genetics, protected veteran status, sexual orientation, gender, identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment.

Job Type: Full-time

Pay: $68, $78,000.00 per year

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Referral program
  • Retirement plan
  • Vision insurance

Work Location: In person

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