AVP-Business Systems Analyst

At Moody's, we unite the brightest minds to turn today's risks into tomorrow's opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody's is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we're advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.

If you are excited about this opportunity but do not meet every single requirement, please apply You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.

Moody's External Website Posting Website:

Employer: Moody's Shared Services, Inc.

Title: AVP-Business Systems Analyst

Location: 1414 South Tryon Street, Charlotte, NC 28203

Duties: Design and deliver the strategy for ServiceNow End User Experience. Responsible for management and improvement of focus area processes and procedures, ensuring alignment with ServiceNow recommendations for optimal configuration solutioning. Drive process standardization and automation throughout all areas with the use of industry best practices. Responsible for proactive identification of data, process, procedures, and functionality UX gaps in ServiceNow ITSM, Portal, Service Catalog, Notification, and Knowledge tools. Responsible for periodic

communication of system and process enhancements, training, and management updates. Provide day-to-day direction and enable troubleshooting of any fundamental system or process issue resolution/escalation for the squad. Incorporate user needs into stories and validate within each sprint or capable launch. Responsible for execution of periodic data certification campaigns and operating procedures to lead the Business Analyst Team such as SOP, Backlog Refinement, Go Live Readiness, and training. Develop data flow diagrams for reporting integrations that will support the technical design and build processes. Collaborate with project managers, technical leads and quality assurance leads to ensure effective cross-portfolio communication and issue management. Lead user acceptance testing by gathering test scenarios, triaging defects, and capturing sign-off from stakeholders and project leads. Collaborate with external consultants on technology initiatives throughout the duration of an implementation by reviewing and providing feedback on project artifacts, helping coordinate meetings with stakeholders and testing new functionality. Provide demonstrations of and documentation for new features in the system/reports. Actively participate in process improvement initiatives to enable operational efficiency. Support SOX audits and other control testing to ensure technology solutions adhere to data quality requirements and meet stakeholder reporting objectives. Responsible for strong collaboration with stakeholders including internal customers, stakeholders, Service Management Team, and vendors to understand challenges and gain consensus on improved system and operational solutions.

Requirements: Master's degree or foreign equivalent in Business Administration, Information Technology, Management Information Systems, Business Administration or a related quantitative or technical field plus two (2) years of experience a Business Analyst, Systems Analyst, or in a related position performing business systems analysis. Alternatively, the employer will accept a Bachelor's degree in the above stated fields plus five (5) years of progressively responsible experience. Must have experience with the following: applying knowledge of process design and delivery of ITIL aligned Service Management processes; applying understanding of industry best practices and trends for ServiceNow capabilities to interface with complementary tools; applying knowledge of reporting and performing quantitative analysis to translate into actionable tasks; interpreting business priorities and understanding business needs to coordinate and assist large teams in resolving complex business processes and technical issues; working with Excel, Visio, PowerPoint, and SQL; utilizing Snowmirror and Power BI; and working with issue and project tracking software application, including JIRA. Domestic and international travel required approximately 25% of the time. Destination and frequency impossible to predict.

For US-based roles only: the anticipated hiring base salary range for this position is $186,347/yr, depending on factors such as experience, education, level, skills, and location. This range is based on a full-time position. In addition to base salary, this role is eligible for incentive compensation. Moody's also offers a competitive benefits package, including not but limited to medical, dental, vision, parental leave, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, a discounted employee stock purchase plan, and tuition reimbursement.

To apply, please submit resume through or via e-mail at Please refer to Job Ref

For US-based roles only: the anticipated hiring base salary range for this position is $186,347 - $186,347, depending on factors such as experience, education, level, skills, and location. This range is based on a full-time position. In addition to base salary, this role is eligible for incentive compensation. Moody's also offers a competitive benefits package, including not but limited to medical, dental, vision, parental leave, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, a discounted employee stock purchase plan, and tuition reimbursement.

Moody's is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender, age, religion or creed, national origin, ancestry, citizenship, marital or familial status, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by law. Moody's also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws. If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please email This contact information is for accommodation requests only, and cannot be used to inquire about the status of applications

For San Francisco positions, qualified applicants with criminal histories will be considered for employment consistent with the requirements of the San Francisco Fair Chance Ordinance.

This position may be considered a promotional opportunity, pursuant to the Colorado Equal Pay for Equal Work Act.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody's Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.