Medical Office Receptionist

5 days ago

Dallas, Texas, United States MOHAMMED AZEEM UDDIN Full time $40,000 - $80,000 per year

Job Title: Patient Services Spec 1

Location: Dallas, TX

Duration: 3 months

Temp to Perm: Temp w/possible perm

Work Location: might be required to float to Plano

Work Schedule: Mon-Fri 8-4:30p

Parking Included: Yes

Interview Type: 1 virtual and 1 onsite interview

Certification/Degree Requirements: valid driver license

Top Skills: surgery scheduling exp, epic exp preferred, customer service exp

JOB SUMMARY:

The Patient Services Specialist 1, with direct oversight, provides administrative support in a physician office, clinic or other operational area that assists patients, to ensure high quality, patient-centered care. Duties include patient relations, check-in and check-out, scheduling, insurance verification and answering phones.

ESSENTIAL FUNCTIONS of the ROLE

Assists with patient duties to include patient relations, check-in or check-out, scheduling, insurance verification, and answering phones. Arranges follow-up visits and referral appointments.Assists with patient registration duties by collecting and verifying insurance information. Verifies patient demographics and enters changes into computer system. Directs patient to appropriate waiting areas.Accepts payments for physician/clinic services according to established guidelines. Posts payments and enters charges into computer utilizing appropriate codes. Generates daily payment reports and verifies cash drawer against report. Provides accurate patient, medical, financial or procedural information to patients or approved outside entities. May be required to discuss financial arrangements with patients. Receives and directs phone calls. Assists patients and other visitors. Responds to routine inquiries concerning practice services, hours of operation, etc. Ensures any patient complaints are handled appropriately. Assists with medical records duties as requested.

KEY SUCCESS FACTORS

Good listening, interpersonal and communication (oral and written), and professional, pleasant and respectful telephone etiquette. Ability to adapt communication style to suit different audiences. Empathetic listener, sensitive, upbeat, optimistic, articulate, gracious and tactful.Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to patient inquiries.Ability to calm upset patients in a composed and professional demeanor.Excellent data entry, numeric, typing and computer navigational skills, with attention to details. Comfortable working in a fast paced, constantly changing and stressful environment.The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job.

Job Type: Contract

Pay: $ $20.00 per hour

Application Question(s):

  • This position is at Dallas, TX and might be required to float to Plano, TX. Would you be comfortable?

Work Location: In person

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