Service Manager

2 days ago

Bismarck, North Dakota, United States Butler Machinery Company Full time

Join us at Butler Machinery as a Service Manager

Location: Bismarck, ND

Department: Service

Type: Exempt, Full-Time

Why This Role Matters

Butler Machinery is a leader in the heavy equipment industry, providing reliable service, repair, and rebuild solutions for the mining and construction sectors. We specialize in maintaining and overhauling high-value assets such as haul trucks, loaders, dozers, and powertrain components. As we continue to grow, we are seeking an experienced Service Manager to lead the SPEC shop division, focused on large-scale rebuilds – especially engine, drivetrain, and component overhauls for mining equipment. 

What You'll Do

  • Lead and manage the special projects service team focused on large-scale equipment and component rebuilds (e.g., torque converters, differentials).
  • Develop, schedule, and oversee project timelines, budgets, and resource allocation.
  • Collaborate with technical communicators, parts, and field service teams to ensure technical accuracy and quality assurance.
  • Monitor and enforce safety, environmental, and company compliance standards.
  • Maintain strong relationships with customers, provide updates and ensure satisfaction throughout project cycles.
  • Review job costing, efficiency, and productivity metrics; identify continuous improvement opportunities.
  • Provide technical guidance and mentoring to service technicians and supervisors.
  • Support warranty claims, failure analysis, and root cause investigations.

What You Bring

  • Industry Focus: Mining, construction, or drivetrain rebuild environments.
  • Technical Knowledge: Strong understanding of hydraulics, engines, and electrical systems on mining-class equipment.
  • Completion of Lead Yourself for internal candidates is preferred.
  • Skills:
    1. Proven ability to manage multiple large-scale projects simultaneously.
    2. Strong communication and customer service orientation.
    3. Excellent problem-solving and decision-making abilities.

What We Offer

  • Competitive pay & profit sharing — including 10% employer retirement contributions, with an additional 5% based on profit
  • Healthcare coverage – comprehensive medical, dental, and vision insurance
  • Wellness support — wellness incentives, telehealth, and a company-funded EAP 
  • Growth opportunities — tuition reimbursement, training programs, and a customized onboarding experience 
  • Financial flexibility — SmartDollar, Legal Shield, identity protection, and HSAs 
  • Recognition & engagement — structured programs and feedback-driven culture 
  • Community impact — paid volunteer time to give back locally

Ready to Apply? 

Apply online or contact  with any questions. We can't wait to meet you

EOE/Vet/Disability
  #LI-Onsite

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