Service Coordinator

TITLE OF POSITION: SERVICE COORDINATOR

TITLE OF IMMEDIATE SUPERVISOR: Executive Director

Purpose and Summary of Responsibilities:

Under the supervision of the Executive Director, in collaboration with the Property Manager, the Service Coordinator has the primary responsibility to access services for Burleigh County Housing Authority residents who are elderly and/or disabled so that their needs and concerns are adequately met.

Improve the viability of the housing development and improve the quality of life of residents. This will be accomplished by increasing residents' access to services and by facilitating their participation in programs that enhance their physical, social, and overall well-being.

Specific Job Responsibilities:

• Develop a Project Management Plan specifying the performance objectives, tasks and timeliness to be accomplished in this position.
• Provide a link/point of access to all agencies in the community.
• Develop effective working relationships with agencies that provide services to residents of BCHA.
• Coordinate activities between BCHA, residents and local service agencies.
• Educate residents on service availability, application procedures and client rights.
• Organize instructional workshops in health care, senior services and "life skills" in coordination with
• Educate BCHA staff on issues related to aging, disabilities and service coordination to improve the
• Improve the integration of residents who are elderly and/or disabled in order to facilitate compatible
• Arrange volunteer services to assist residents with their needs.
• Provide general service management including education and referral of residents to service providers in the general community.
• Support resident associations within the PHA. Work with activity coordinator and residents in planning
• Assist the residents in building informal support networks with other residents, family or friends.
• Working as a liaison between Property Manager and other office staff, maintenance personnel and outside service providers to resolve issues together while maintaining clients' confidentiality.
• Maintain clients' confidentiality.
• Perform other duties as directed by the Executive Director.
• Assist with Annual Inspections.
• Keep accurate and detailed records sufficient to quantify the number and frequency of individuals being

community agencies.

working relationship between staff and residents.

lifestyles.

social events, organizing activities and discussing daily life issues.

contacted and the level of services provided to meet all federal requirements.

Outreach

• Reach out to target populations and offer assistance in completing the application
• Serve as first point of contact for any applicant who needs assistance applying for funds

Application Preparation Assistance

• Ensure that the application package is fully completed before submission for final eligibility determination
• Assist renter in understanding program requirements and in securing necessary documentation

Renter Follow-Up

• Monitor status of renter's application and follow up as needed to support any required recertification
• Assist renter with communication challenges that may arise with their housing provider

Referral to Stability Resources

• Connect applicants to housing facilitators and financial planning resources to help support greater economic stability
• Connect renters to mediation services if the housing relationship would benefit from third party conflict resolution services

Job Requirements:

• Bachelor's degree in relevant field such as guidance and counseling, social work, psychology or human services.
• One year of experience working with people who are elderly and/or disabled.
• Ability to effectively initiate work projects and work independently.
• Ability to relate and communicate effectively with diverse populations particularly those persons who are low-income elderly and/or disabled.
• Working knowledge of human growth and development and behavioral patterns.
• Working knowledge of federal, state and local regulations/laws affecting persons who are elderly and/or disabled.
• Skills in establishing community and public relations.
• Ability in evaluating the success or failure of programs.
• Able to develop effective working relationships with co-workers, service agencies, and the public.

Hourly wage range is $18.00-$20.00 per hour depending on experience.

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