Vendor Manager

JLL empowers you to shape a brighter way.  Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.    What this job involves: We are seeking a highly skilled and experienced Vendor Manager to join our Center of Excellence (COE). This role is responsible for managing vendor relationships and performance in Integrated Facility Management (IFM) services, including Cleaning and Janitorial. You will collaborate with internal teams, manage contracts and KPIs, and implement processes to ensure smooth service delivery that meets both JLL and client expectations.Your day-to-day tasks will include:• Managing 3rd party vendors to drive high-level service output by reviewing and analyzing KPIs and SLAs defined in the scope of work (SOW)• Conducting regular site visits to meet with vendors and facility managers, discussing pain points and taking immediate action on feedback to improve service delivery• Following Vendor Management COE guidelines and properly tracking all documentation between the company and vendors• Managing daily work in our workorder technology system (Corrigo) and CMMS • Resolving vendor escalations quickly and efficiently, implementing action plans where necessary to improve performance• Collaborating extensively with FM, Business Intelligence, Supply Chain and Procurement, other service lines, account leadership, and Center of Excellence teams• Providing high-level client-facing support and comprehensive reporting to stakeholders • Monitoring vendor contract terms and conditions adherence, as well as invoice compliance• Contributing to vendor performance assessments via Scorecards, Business Intelligence, QBRs, and Performance Improvement Action PlansDesired experience and technical skills:Strong experience in cross-functional collaboration with service lines and account leadership teams, comfort with site visits and direct vendor/facility manager engagement, excellent communication and active listening abilities, strong client-facing and reporting capabilities, presentation skills and professional communication style both written and verbal, strong analytical skills for structured problem-solving and root cause analysis, financial acumen, and ability to build repeatable processes that surpass customer expectations.Requirements:• 2+ years of experience in vendor management• Excellent analytical, organizational, and communication skills• Proficient with Microsoft Office, PowerPoint, Excel • Ability to work independently• Strong interpersonal skills• Computer proficiency in CMMSPreferred:• Bachelor's degree or equivalent work experience• Proficiency in Corrigo and Corrigo Pro• Knowledge of service contracts and compliance issues in a financial services environment• Experience developing scope of work (SOW), KPI, and SLA documents• Experience balancing competing priorities including client satisfaction, regulatory requirements, and business process enhancements Estimated compensation for this position:95,000.00 – 110,000.00 USD per yearThis range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.Location:Remote –Charlotte, NCIf this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements.  We're interested in getting to know you and what you bring to the tablePersonalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:401(k) plan with matching company contributionsComprehensive Medical, Dental & Vision CarePaid parental leave at 100% of salary Paid Time Off and Company HolidaysEarly access to earned wages through Daily PayJLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.California Residents onlyIf you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Accepting applications on an ongoing basis until candidate identified.