Project IT Manager IV

6 days ago

Charlotte, North Carolina, United States Primary Talent Partners Full time $75,000 - $150,000 per year

Primary Talent Partners has a new contract opening for a
Project IT Manager IV
with our large power and utilities client in Charlotte, NC. This is a 24-month contract with a potential for extension. This is a hybrid position - 3 days a week in office.

Pay:
$ $75.00/hr
; W2 contract, no PTO, no Benefits. ACA-compliant supplemental package available for enrollment.

Description
Key Responsibilities:

  • Own end-to-end project delivery for IVR migration from Nuance on-prem to Genesys Cloud.
  • Develop and manage detailed project plans, timelines, and budgets.
  • Coordinate cross-functional teams including business stakeholders, architects, and vendors.
  • Ensure adherence to project governance and reporting standards.
  • Manage risks, issues, and dependencies proactively.
  • Facilitate communication between technical teams and business units.
  • Drive successful implementation using both Waterfall and Agile methodologies.

Required Qualifications:

  • Proven experience in cloud migration projects, ideally involving Genesys Cloud and/or Swampfox technologies.
  • Strong background in call center and IVR systems.
  • Minimum 5+ years of experience as a Project Manager in enterprise environments.
  • Expertise in both Waterfall and Agile delivery frameworks.
  • Excellent stakeholder management and communication skills.
  • Ability to manage complex, multi-vendor projects.

Preferred Qualifications:

  • PMP or Agile certification (Scrum Master, SAFe, etc.).
  • Familiarity with Nuance IVR and Genesys Architect.
  • Experience working with regulated industries or large-scale enterprise environments.

Work Arrangement

  • Hybrid role: 3 days per week in-office in the Charlotte region.
  • Occasional travel may be required for vendor or stakeholder meetings.

*Primary Talent Partners is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.

If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at *

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