Senior Fragrance

Senior Fragrance & Beauty Advisor, Flagship

At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL.

About the role:

Influential & creative Educator with a passion for product and artistry combined with an ability to deliver an exceptional client experience. You are the house authority on the brand, the product and the experience. The team will leverage your brand expertise and keen industry awareness to deliver a personalized approach to each client. Should possess a teaching as well as a learning mindset for continual growth.

What Impact You Can Create at CHANEL:

People & Business Development

• Lead educator to F&B Advisors on product knowledge, artistry skills, Inside Beauty content, clienteling, etc.
• Assists management with training on all new launches and/or service platforms.
• Responsible for providing the ultimate client experience both in store and through client outreach.
• Leads client service initiatives, including events and animation, and works with team to understand and execute client follow-up, top selling behaviors, etc.
• Establishes relationships with Education Executive and National Makeup Artists to support team's ongoing learning following all in-store events and development days.
• Actively contributing team member; communicates professionally and cultivates a team environment of sharing and collaboration.
• Meets or exceeds monthly sales goals through individual and team sales.

Client Experience

• Assists with creating a culture of service; provides a unique and memorable in-store and after sales experience to every client, every day, and at every point of sale by being the Host of your boutique.

• Sets the standard for the team through a passion and eagerness to assist clients and ensures a welcoming environment on the floor.

• Provides support to management team during event coordination and execution.
• Creates client relationships, captures names and information, and follows up on products and client experience.
• Fosters a culture of building relationships and personalized client experiences.
• Leads and trains team on retailer's clienteling tools to build new client retention and loyalty; uses metric reporting as a resource to further develop the team.
• Co-ownership of all brand image, hygiene standards, and visual merchandising requirements.
• Attends seasonal seminars hosted by Education team.

You are Energized By:

• Working in a highly collaborative retail environment.
• Process efficiency and problem solving.
• Being entrepreneurial and building a business.
• Having a passion to build long-lasting relationships.
• Making things beautiful by providing the ultimate in-store experience.

Positions Logistics:

• 3+ years experience in the beauty industry.
• Artistry skills required; product knowledge preferred.
• Passion for educating and training others.
• Client centric.
• Detail oriented.
• Ability to influence.
• Curious and continuous learner.
• Must have flexible schedule with the ability to work late nights, weekends and some holidays.
• Ability to lift up to 15 pounds and stand for extended periods of time throughout the day.
• Full-time in store and in-person presence required to support client sales and client service deliver elevated client service to drive business results.

Compensation:

• The anticipated base range for this position is $27.70 and $40.00 per hour. Base hourly is one component of the total compensation for this position. Other forms of variable pay may be offered for this position. Other components may include bonus potential, benefits, and/or perks.

Benefits and Perks:

• Flexibility (flexible time options).
• Wellbeing resources include dedicated paid time off for wellbeing and a Wellbeing fund.
• Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Membership).
• Generous paid time off policies to include vacation, holiday, sick and volunteer days.
• 401K and other incentives.
• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program.
• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking.

Additional Information:

Chanel is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth. This is reflected in:

Diversity and Inclusion:

• At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy and dignity for all. We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organisation and the connections we have with each other and our clients.
• We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support.

Chanel Community:

• CHANEL Community empowers our employees to channel their passions, talents and sense of purpose to contribute to and learn from our communities.
• Employees are encouraged to take time off annually to volunteer through CHANEL Community. CHANEL also matches employee donations to select charitable organizations.

Sustainability:

• CHANEL Mission 1.5° is our climate action plan. It is focused on transforming the business in line with the ambitions of the Paris Agreement on climate change to limit the average global mean temperature increase to 1.5 degrees Celsius above preindustrial levels.
• Employees are encouraged to contribute to our US Sustainability efforts at the corporate level and within the divisions, through organized taskforces and initiatives.

Arts and Culture:

• We are committed to extending our legacy of cultural engagement. Global support includes the CHANEL Culture Fund, which supports a select group of leading art culture institutions across the globe, and the CHANEL Next Prize for the next generation of creative talent. US support currently includes Annual sponsorship of the MoMA film program, Tribeca Film Festival programs and Through Her Lens, Support of the Academy Gold Fellowship for Women and Sponsorship of the BAAND Together Dance Festival at Lincoln Center.

Career and Leadership Development:

• We have dedicated in-house teams focused on supporting the onboarding of employees, developing leadership skills via custom programs like Imagine Chanel People, Heart of Leadership and group and individual coaching, and blended online and live classes offered on our Bloom platform and by skilled trainers, such as Shape Your Career, to develop career building skills.

• Chanel, Inc. benefits and perks are dependent on eligibility and subject to modification by Chanel at any time.