Director of Social Services

Title: Director of Social Services 

Location: TBD 

FLSA Classification: Full-time (35 hours), Exempt 

Role Summary: The successful candidate will be responsible for the overall management and direction of the social services department with the goal of expeditious placement of clients into permanent housing and providing assistance in becoming self-sufficient. He/she will oversee the day to day operation of social services at the work site. Services include assessments, counseling, service planning, and developing and monitoring linkages with programs that provide entitlements and medical, educational, substance abuse, employment, and mental health services. He/she will need to work collaboratively with other on-site departments to facilitate effective methods of problem solving and the alignment of strategies. 

Primary Job Responsibilities/Duties: 

The Director of Social Services is responsible for, but not limited to:  

• Provide and ensure delivery of quality services to all clients through direct supervision of a team of Case Managers, Housing Specialists, Recreational Specialist, Social Service Supervisors, Program Coordinator and Employment Specialists
• Coordinate all case management services, including assessments and development and implementation of service plans
• Ensures that staff appropriately identifies the needs of the clients, provide appropriate referrals and ensure case managers follow up with resources
• Ensure assessments, service plans and interactions with the clients are appropriately documented.
• Act as the point person with subcontractors and/or service providers including, but not limited to, medical providers, mental health providers, substance abuse providers and employment services providers
• Identify changing program needs and program gaps and develop new services, service directions, and/or programs to meet client needs
• Ensure all reports are submitted accurately and in a timely manner
• Responsible for ensuring monthly housing targets are met
• Monitor staff time and attendance utilizing the pay com program
• Monitor demographic reports to ensure consistency with ILP compliance
• Ensure all employees in Social Services department receive all mandated training and any courses which are indicated for additional professional growth and development as a department or as individuals
• Collect, analyze, and report on departmental statistics as required by NAICA, funding bodies, and regulatory agencies
• Organize onsite and offsite training opportunities for professional development of staff
• Facilitate weekly meetings with social service staff to address client issues and progress
• Ensure adherence to all requisite regulations and NAICA/DHS policies and procedures
• Act as a liaison with other department directors
• Provide crisis intervention and stabilization as needed
• Tasks may be modified, expanded and/or assigned over a period of time

Physical Requirements: 

1. Ability to sit for extended periods and perform repetitive tasks.
2. Must be able to lift and carry up to 20 pounds.
3. Must be able to travel to multiple NYC sites as needed.

Work Environment / Schedule Requirements: 

1. This is a full-time, exempt position. While standard business hours are Monday through Friday, 9:00 AM to 5:00 PM, exempt employees are expected to work the hours necessary to effectively fulfill the responsibilities of the position, based on organizational needs, deadlines, or events
2. Office setting with regular exposure to computer screens and moderate noise levels.
3. May be required to work shifts, including evenings or night tours and/or Saturdays, Sundays and holidays with holiday pay differential.

Qualifications:  

• Master's degree in Social Work, Psychology, Sociology, or related field with 2+ years of direct social service experience
• Bachelor's degree in Human Service, or related field with 4+ years of direct social service experience
• Associate's degree with 6 plus years of direct social service experience
• Ability to work some evenings and occasional weekends as needed
• Excellent and demonstrated writing ability
• Strong assessment, direct practice, counseling, supervision, community outreach, group leadership and program development experience preferred
• Advanced knowledge of MS Word, Excel and database management skills.
• Knowledge of community resources
• Ability to solve problems, make decisions, resolve conflicts and listen
• Ability to deal calmly in crisis situations
• Proven ability to work collaboratively well with diverse groups
• Proven ability to handle multiple tasks effectively under pressure
• Strong organizational skills, detail-oriented, and efficient
• Maturity, integrity, and sound judgment
• Must be able to read, speak, write, and understand English for administrative purposes.
• Must pass drug screening to be appointed.
• This position may be subject to a series of investigations before and after appointment. 

Equal Employment Opportunity:  

NAICA is an equal opportunity employer committed to maintaining a diverse workforce and inclusive work environment. As such, discrimination in any aspect of hiring or employment based upon age, race, creed, color, national origin, sexual orientation, gender identity or expression, religion, military or veteran status, sex, disability (including pregnancy, childbirth, and related medical conditions), or other applicable legally protected characteristics is strictly prohibited. 

Applicants of all backgrounds and experiences are encouraged to apply. NAICA will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable federal, state, and local laws, rules, and regulations. NAICA also offers reasonable accommodations as required by applicable federal, state, and/or local laws. Applicants seeking an accommodation for any part of the application or interview process should contact Human Resources by sending an email to with the Subject "Reasonable Accommodation Request." 

NAICA Offers a competitive benefits package that includes: 

• Comprehensive Health, Dental and Vision Benefits for full-time employees
• 403(b) Retirement Savings Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation
• Paid Time-off
• Vol Life Insurance and AD&D
• Term Life and AD&D insurance
• Long Term Disability
• Employee Assistance Program support (EAP)
• Commuter Benefits Program
• Aflac: Short-Term Disability, CA, Accident and Hospital
• Employee Discount Program

False Statements 

Misrepresentation of your experience, skills, or education, or submission of false/fraudulent information or documentation during the application process may result in the rejection of your application or termination of your employment.  

At-Will Employment Disclaimer:  

While we sincerely hope to form a long and mutually beneficial relationship, please note that NAICA is an at-will employer. Under these terms, employment is subject to termination at any time, without notice and with or without cause, at the discretion of the organization.