Field Service Dispatcher

11 hours ago

New Albany, Indiana, United States Industrial Physics Full time
:

A Field Service Dispatcher coordinates service requests and manages the schedules of field technicians to ensure timely and efficient service delivery. This role is a key point of contact for technicians, customers, and other departments, requiring strong communication, organizational, and problem-solving skills.

Job summary

The Field Service Dispatcher is responsible for organizing, scheduling, and deploying field service technicians to customer locations for installation, maintenance, and repair jobs. This individual acts as the central communication point, ensuring smooth operations, resolving customer issues, and maximizing technician productivity.

Essential duties and responsibilities:

  • Customer communication: Receive inbound service requests via Salesforce and, dispatch or enterprise resource planning (ERP) system. Proactively provide customers with updates on technician arrival times and service status.
  • Technician dispatch: Coordinate and dispatch field technicians for service calls, optimizing schedules based on technician skill sets, availability, and geographical proximity to the job site. Manage scheduling for both routine and emergency service work via Salesforce.
  • Work order management: Open, track, and close work orders and service appointments in the system, ensuring that all job details, materials, and labor hours are accurately recorded for invoicing. Monitor job progress and re-route technicians as needed to meet service-level agreements.
  • Logistics coordination: Coordinate with other departments, such as sales and parts, to ensure technicians have the necessary tools, parts, and information to complete their jobs.
  • Reporting: Generate reports on service metrics, such as work order statuses, technician utilization rates, and scheduling efficiency.
  • Problem-solving: Handle unexpected issues, such as emergency calls, traffic delays, or equipment problems, and find prompt solutions to minimize service disruptions.
  • Database maintenance: Keep customer files and scheduling information accurate and up to date in the database.

Requirements:

Skills and qualifications

  • Experience: Previous experience in a dispatching, logistics, customer service, or call center role is required.
  • Education: A high school diploma or equivalent.
  • Technical skills:

o Proficiency with Salesforce, computer software, including dispatching software, GPS, and Microsoft Office.

o Ability to schedule up to 20 field service technicians.

o Accurate and fast typing and data entry skills.

  • Soft skills:

o Excellent communication (verbal and written) and interpersonal skills.

o Exceptional organizational skills and meticulous attention to detail.

o Strong multitasking and time-management abilities in a fast-paced environment.

o Effective problem-solving and decision-making skills.

o Adaptability and emotional resilience, especially when handling stressful situations.

o A customer-oriented and professional attitude.

  • Mgr Regional Service

    7 days ago

    New Albany, Indiana, United States Welbilt Full time $60,000 - $80,000 per year

    We are Multiplex We design, manufacture and supply best-in-class commercial beverage dispensing equipment and systems for the global foodservice market. We empower you to grow with us. We recognize you and reward you. We win together as one team.As a Regional Service Manager- you will be responsible for providing office and field-based technical support for...

  • Logistics Broker- Entry Level

    7 days ago

    New Albany, Indiana, United States Talon Logistic Services, LLC Full time $40,000 - $70,000 per year

    Talon Logistics, LLC is looking for a reliable broker that is ready to take on the Logistics Industry by storm The ideal candidate will have a willingness to learn, enthusiasm for brokerage and/or sales, and be a positive team player. If you are interested in joining the Talon team, please see below for the day-to-day responsibilities. We look forward to...

  • HVAC Service Technician

    8 hours ago

    New Haven, Indiana, United States Apex Service Partners Full time

    OverviewHVAC Service TechnicianKorte Does It AllAbout Korte Does It All: Korte Does It All is a leading provider of HVAC, plumbing, and electrical services in Fort Wayne, IN. We're known for our commitment to quality, customer satisfaction, and community values.What you will do:Diagnose, and repair heating and air conditioning equipmentDemonstrate efficient...

  • Construction Materials Engineering Technicians

    2 days ago

    New Albany, Indiana, United States S&ME Full time $50,000 - $100,000 per year

    Construction Materials Engineering TechniciansRequisition Number: Are you just starting your career, or are you an experienced technician seeking a new challenge and an opportunity to grow with a firm committed to its employees and providing high-quality service to clients? S&ME is looking for eager and dedicated full-time Construction Materials Engineering...

  • Construction Materials Laboratory Technician

    3 days ago

    New Albany, Indiana, United States S&ME Full time $60,000 - $90,000 per year

    Construction Materials Laboratory TechnicianRequisition Number: .Are you a Construction Materials Laboratory Technician seeking a challenging opportunity to grow your career with a firm committed to our employees and providing high-quality service to our clients? S&ME is looking for an eager and dedicated full-time Construction Materials Laboratory...

  • Summer 2026 Internship

    2 days ago

    New Albany, Indiana, United States Hannum Wagle & Cline Engineering Inc Full time $15,000 - $50,000 per year

    We are searching for a motivated and enthusiastic interns to join our dynamic team at HWC Engineering. As an intern, you will work closely with our experienced professionals on various multi-disciplinary projects including Road & Bridge Design, Water Resources, Construction Inspection, Land Survey, Land Development, Landscape Architecture, Urban and Regional...

  • Cook - Part-Time

    7 days ago

    New Albany, Indiana, United States Hellenic Senior Living of New Albany Full time $30,000 - $50,000 per year

    Cook – P/T - Under New Management--Hellenic Senior Living – Helping, Assisting, & Caring for Seniors Exciting & rewarding opportunity to help Seniors in an Assisted Living Community.Start ImmediatelyAwesome Benefits401 (k) Retirement PlanPaid trainingPaid HolidaysEmployee Assistance Program (EAP)Discounted Meals During Work Shift We're Looking for a...

  • maintenance technician ii

    2 days ago

    New Albany, Indiana, United States Gene B. Glick Company Full time $40,000 - $80,000 per year

    Overview:We are searching for an experienced Maintenance Technician for our ___-unit Carriage House New Albany apartment community.*We are offering a one-time $1,000 hiring bonus for this position (paid after 6 months of employment)*The Maintenance Technician is responsible for maintaining the physical condition of the exterior and interior of the property...

  • Strategic Program Solutions Support Specialist

    3 days ago

    New Albany, Indiana, United States SAMTEC, INC Full time $90,000 - $120,000 per year

    Founded in 1976, Samtec is a privately held, $950 Million global manufacturer of a broad line of electronic interconnect solutions, including High-Speed Board-to-Board, High-Speed Cables, Mid-Board and Panel Optics, Precision RF, Flexible Stacking, and Micro/Rugged components and cables. Samtec Technology Centers are dedicated to developing and advancing...

  • Human Resource Manager

    6 days ago

    New Albany, Indiana, United States Exceptional Living Centers Full time $60,000 - $90,000 per year

    Charlestown Place at New Albany is seeking a Human Resources Business PartnerSUMMARY: Administers various human resources processes and procedures for all facility personnel; participates in developing HR goals, objectives, and systems; recommends new approaches, policies, and procedures to effect continual improvements in efficiency of department and...