Mgr Regional Service

We are Multiplex We design, manufacture and supply best-in-class commercial beverage dispensing equipment and systems for the global foodservice market. We empower you to grow with us. We recognize you and reward you. We win together as one team.

As a Regional Service Manager- you will be responsible for providing office and field-based technical support for our product lines including diagnostic assistance, technical training and management of FAS's, customer operational training, tradeshows, and strategic account/market tests. Mentor and train lower-level technicians, claims analysts and other internal personnel

Reporting directly to the Manager Technical Service; this position is based out of our New Albany, IN office. The ideal candidate would be local however, may consider remote in the US.

Essential Job Functions:

• Answer technical assistance inquiries from service agents, sales and customers.
• Domestic and potential international travel to support customer/product issues, field or market tests, and service agent training needs.
• Participate on cross functional meetings such as NPI, EIM and others as assigned. Provides field data input into key functional areas of the brand.
• Identifies, monitors and reports major field quality/service issues, logs data and reports out to Engineering, Quality and Product Management teams.
• Identifies, develops and formats literature and training curriculum content. Translates materials into call center scripting for internal and external resource use.
• Participate in on-call rotation supplying technical support to customers and service agencies after normal business hours.
• Mentor and coach lower-level technical resources.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Job Requirements

• Associate's degree in Customer or Technical Service; with a minimum of three years' experience with commercial foodservice equipment is required. Will consider a minimum of five years of experience servicing foodservice equipment in lieu of education.
• Preferred experience with carbonated beverage dispensing equipment.
• Good personnel management and interpersonal skills with a high level of integrity.
• Exercise high degree of tact, diplomacy, problem solving skills and enterprise thinking process.
• Data analysis, and time management.
• Knowledge about commercial refrigeration tools and their use.
• Familiar and able to work with Microsoft Office Suite.
• Strong written and verbal communication skills.

• Refrigerant handling certification, Electrical, or Electronic is a plus.

• Normal office environment, commercial kitchen/restaurant, C-stores. Should be able to lift at least 50 pounds.

• Ability to travel – up to 25% of the time.
• Spanish language desired

Our Benefits:

We believe that our people are one of our most valuable assets. That's why we provide our employees with a competitive benefits package that helps protect their health, income and lifestyle. Some offerings are dependent upon the role, work schedule, or location, and can include the following:

• Competitive wage
• Healthcare (medical, dental, vision)
• 401(k) savings plan
• Wellness Program
• Supplemental Health Plans
• Employee Assistance Program
• Training and Development
• Tuition Assistance
• Holiday Pay opportunities
• Employee discounts
• Paid Time Off (PTO)
• On-the-job training and skills development
• Basic Life Insurance
• Leave Program
• Employee Events and more…
• Multiplex, a Welbilt brand, is a world-leading provider of high-capacity beverage dispensing equipment, blended beverage systems, and pre-chilling units for the global foodservice industry. The Multiplex facility in New Albany IN is a Welbilt brand, is a division of Ali Group.

For more information about Multiplex, visit

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Welbilt, Inc. is an equal opportunity employer which values diversity in the workplace. All applicants shall receive equal consideration and treatment in employment without regard to race, color, religion, ancestry, national origin, age, sex, marital status, familial status, medical condition, or any other status protected by law. All recruitment, hiring, placements, transfers and promotions will be on the basis of individual skills, knowledge, abilities, and business need.