Account Manager

Date posted: November 3, 2025

Pay: $60, $70,000.00 per year

Job description:

Are you ready to join a company that goes beyond just being a place of work? At SGRX Health, you're not just an employee; you're a cherished member of our caring work family. Join us in a journey where warmth meets professionalism, wrapped in innovation. Your professional growth is not only encouraged but celebrated.

Our rapidly expanding, fun-loving company is more than just a workplace; it's a space where your talents are nurtured, and your well-being is our top priority. Be part of a team that values your contributions and your joy. At SGRX, we're not just redefining work; we're reshaping it with heart and innovation.

Come be a part of our story, where your career feels like coming home – warm, caring, and full of exciting possibilities.

SGRX is seeking a dynamic and experienced Account Manager to help us grow our business. We are proud to be a transparent and honest pharmacy benefit manager that offers affordable, innovative, and customizable solutions to our clients and their members. Our business model is perfectly aligned to assisting the underserved through government programs, as well as employers and health plans who are looking for a transparent and flexible partner. If you are a results-driven individual, we invite you to be part of our caring and thriving organization.

The Account Manager will be responsible for the total service experience and relationship of assigned accounts and/or the support of the Account Team in the service of his/her assigned accounts. This includes serving as a key liaison between the customer and SGRX, monitoring issue resolution, and education for the customer and their beneficiaries. They are responsible for external communications directly with clients to maintain strong relations and retention through proactive contact, plan management, review, and timely and accurate response to customer or Account Team needs. As the primary point of contact for SGRX clients, the Account Manager is responsible for building relationships and coordinating internal and external stakeholders to meet and exceed client expectations. The Account Manager will work onsite at our Grosse Pointe Park, MI location with operations to ensure proper execution in providing clients and members the best possible service and support. Regular onsite meetings with clients will be held to provide clients with information on their prescription plan and deliver recommendations for cost containment and continuous improvement. This individual will build and maintain strong and positive client relationships ensuring customer satisfaction, growth, and retention for assigned clients.

Job Description

· Coordinate with internal departments to fulfill client needs and requests and coordinate all interaction for plan updates and changes.

· Provide timely and accurate answers to member issues/inquiries from internal and external sources.

· Escalate high-priority or reoccurring issues to the Operations Department to ensure resolution. May require running reports, investigating causes, and flagging the item for follow-up.

· Analyze data, develop reports and presentation materials.

· Remain current with pharmacy and Prescription Benefit Management (PBM) trends, including FDA approvals, recalls, and clinical programs.

· Attend meetings to present current spend and coordinate meetings for open enrollment or health fairs.

· Manage client renewal process, including participation in development/review of proposal of pricing terms.

· Support the implementation process for assigned incoming clients.

· Supports and assists in sales and prospect presentations upon request.

· Other duties as assigned.

Qualifications

· Bachelor's degree and 3-7 years of related experience

· Or equivalent combination of education and experience.

· Knowledge of systems: MS Office; Word, Excel, PowerPoint, Project, and Outlook as well as Salesforce

· Experience with self-insured employer groups is preferred.

Job Skills

· Must have the ability to use logical methods to address problems and develop effective solutions ensuring customer expectations are met or exceeded.

· Must have advanced attention to detail with the ability to prioritize and meet deadlines.

· Ability to analyze, interpret and organize information in a clear and concise manner.

· Strong problem-solving skills.

· Demonstrates ability to manage multiple priorities and deadlines.

· A well-organized and self-directed individual who can work with minimal amount of supervision.

SGRX Health is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We encourage candidates with diverse experiences and perspectives to apply.

Note: This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Afterhours and weekends as needed

Application Question(s):

• Must be a United States Citizen

Work Location: Hybrid / Grosse Pointe Park, MI 48230

Ability to Commute:

• Grosse Pointe Park, Michigan Required)

Ability to Relocate:

• Grosse Pointe Park, Michigan 48230: Relocate before starting work (Required)

Work Location: Hybrid remote in Grosse Pointe Park, Michigan 48230

Job Type: Full-time

Pay: $60, $70,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person