Director of Operations
1 week ago
Director of Operations
Location: On-site, Cooper City, FL
Reports to: CEO
About the Role
The Director of Operations will oversee AA Mint Cards' multi-modal operations across physical retail, e-commerce, and live selling platform. This role ensures processes are scalable, secure, and consistently deliver the customer experience promised by our brand.
What You'll Do
- Lead all operations: storefront, fulfillment, shipping, inventory, vending, and events.
- Build and enforce SOPs across all functional areas.
- Develop KPIs (e.g., order accuracy, fulfillment speed, shrinkage rates) and manage dashboards.
- Supervise Ops Manager, Shipping Manager, Inventory Manager, and Breaking Director.
- Partner with Finance on cost control, budgeting, and margin protection.
- Anticipate bottlenecks and create scalable workflows.
- Serve as escalation point for operational issues (e.g., inventory discrepancies, shipment delays).
- Ensure strict compliance with security protocols for high-value products.
What We're Looking For
- 10+ years of operations leadership in multi-channel retail/e-commerce.
- Experience managing store, digital fulfillment, and event operations simultaneously.
- Familiarity with ERP and Shopify systems.
- Track record of scaling processes in high-growth environments.
- Bonus: Trading card/collectibles industry knowledge.
Compensation & Benefits
- Salary range: $110,000 – $145,000 base + performance bonuses.
- Health Insurance Reimbursement.
- PTO, paid holidays, and staff discounts.
- Leadership role in shaping a high-growth, innovative brand.
Job Type: Full-time
Pay: $110, $145,000.00 per year
Benefits:
- Employee discount
- Paid time off
Ability to Commute:
- Cooper City, FL Required)
Work Location: In person
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