Home Care Field Supervisor
2 weeks ago
Kellah Home Care is seeking a reliable, compassionate, and detail-oriented Field Supervisor to help support and oversee caregiver operations and ensure the delivery of consistent, high-quality care to our clients. This role plays a vital part in ensuring caregiver performance, client satisfaction, and schedule integrity. The Field Supervisor serves as a liaison between the office, caregivers, and clients, and is responsible for both administrative and field-based responsibilities.
Key Responsibilities:
- Scheduling Support: Collaborate with the Scheduler to ensure timely and appropriate caregiver placements and respond to last-minute changes or call-offs.
- Caregiver Training: Provide hands-on training for newly hired caregivers, including company policies, client-specific care plans, and care documentation requirements.
- First-Shift Client Support: Attend a client's first shift to ensure proper caregiver onboarding, help the caregiver understand the care plan, and provide in-home guidance to set expectations for success.
- Clock-In/Clock-Out Oversight: Monitor and follow up on missed clock-ins or clock-outs to ensure accurate caregiver timekeeping and client billing.
- Caregiver Engagement: Regularly check in with caregivers to address concerns, offer support, and encourage ongoing professional development.
- Caregiver Satisfaction Surveys: Manage and collect caregiver satisfaction surveys on a routine basis, summarize results, and share feedback with leadership to improve
retention and morale.
- Documentation: Ensure all training sessions, shift issues, and caregiver communications are documented appropriately in the agency's software system.
- After-Hours On-Call Rotation: Participate in a rotating on-call schedule to respond to urgent scheduling issues or care concerns that arise outside of business hours.
- Shift Coverage: Step in to cover open caregiver shifts when a replacement cannot be found, ensuring uninterrupted care for clients.
Qualifications:
- Previous experience in a supervisory or caregiving role in home care, healthcare, or senior care is preferred
- Strong interpersonal and communication skills
- Ability to multitask and adapt to last-minute changes
- Comfortable working in the field, including client homes
- Proficient in scheduling software and electronic documentation
- Valid driver's license and reliable transportation required
Schedule & Availability:
- Must be available for rotating after-hours and weekend on-call duty
- Flexibility to work evenings or early mornings as needed to support caregivers and clients
Compensation & Benefits:
- Competitive pay based on experience
- Paid time off and mileage reimbursement
- Ongoing training and professional development opportunities
- Supportive team culture with opportunities for growth
Pay: $ $22.00 per hour (pay dependent on experience)
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