Call Center Representative

2 days ago

South Holland, Illinois, United States Payroc Full time

Title
Call Center Representative
Sales – Agent   
 
Reports to
Manager, Call Center
 
Position Overview

The Call Center Representative plays a key role in fueling Payroc's growth by connecting with prospective merchants and generating qualified opportunities for our outside sales team. In this high-volume outbound calling role, you will introduce business owners to Payroc's suite of merchant services, uncover their payment processing needs, and secure confirmed appointments that drive new revenue. Success in this position requires a confident phone presence, strong communication and active listening skills, and the ability to build quick rapport with decision-makers. You will leverage Payroc's CRM to manage call activity, maintain accurate records, and track progress toward daily, weekly, and monthly performance targets.

This role is ideal for someone who is motivated, organized, and persistent. It is a good fit for someone who thrives in a fast-paced environment, stays positive through challenges, and consistently meets or exceeds goals. Prior experience in telemarketing, sales, or appointment setting is highly valued, particularly within merchant services or B2B environments. Bilingual candidates are encouraged to apply.

Duties and Responsibilities

  • Make a high volume of outbound calls (100+ per day) to prospective merchants
  • Effectively introduce our merchant services and identify the prospect's current payment processing needs and pain points
  • Engage business owners and decision-makers in meaningful conversations to generate interest
  • Schedule qualified, confirmed appointments for our outside sales team using our CRM system
  • Maintain accurate and up-to-date records of all call activities and customer interactions
  • Meet and exceed daily, weekly, and monthly targets for appointments set
  • Stay current on product knowledge, industry trends, and competitive offerings
  • Perform follow-up calls to reconfirm appointments as needed

Qualifications

  • High school diploma or equivalent required
  • Proven experience in telemarketing, call center, or outbound sales environment
  • Excellent verbal communication and active listening skills
  • Strong, persuasive phone presence with a clear and professional tone
  • Ability to handle rejection and maintain a positive, persistent attitude
  • Basic computer proficiency with Microsoft products
  • Highly organized with strong time management skills
  • Self-motivated and able to work effectively both independently and as part of a team

Preferred Qualifications

  • Previous experience in appointment setting, lead generation, or sales within the merchant services, financial services, or B2B industry
  • Previous experience with CRM software (e.g., Salesforce, HubSpot)
  • Bilingual

Working Conditions

  • Frequent collaboration with internal teams, external vendors, and strategic partners
  • Ergonomic workstation support and technology tools provided

Travel Component

  • NA

Job Classification

  • Non-exempt

At Payroc we are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individuals' qualifications without regard to race, color, religion, national social or ethnic origin, sex, age, physical, mental, or sensory disability, sexual orientation or any other status protected by the laws regulation in the location we operate. Payroc does not tolerate discrimination or harassment based on any of these characteristics.

Payroc is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources Department at  

Compensation and Benefits

Our compensation reflects the cost of labor across several U.S. geographic markets. Actual compensation may vary based on a number of factors, including location, job-related knowledge, skills, and experience. Depending on the position offered, additional forms of compensation – such as bonuses, incentives, or equity – may also be included as part of the total compensation package. We offer a comprehensive range of benefits to support your overall well-being, both personally and professionally. These may include medical coverage, financial benefits, and wellness support tailored to your needs.

Note to Agencies

Payroc does not accept resume submissions from agencies outside of existing agreements. Please do not send unsolicited resumes to Payroc HR or to Payroc employees. Payroc is not responsible for any fees associated with unsolicited resume submissions.


 

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