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Technical Program Manager
2 weeks ago
Job Title: Sr. Technical Program Manager
Location: San Francisco, CA/Sunnyvale, CA (Hybrid)
Duration: 12+ months
Description:
About the Role
The Uber B2B Execution & Enablement team is seeking a highly motivated and experienced Senior Technical Program Manager (TPM) to drive the strategy, development, and optimization of our Salesforce across multiple lines of business. In this role, you will be a key player in enhancing our sales processes, improving operational efficiency, and ensuring our solutions effectively support the needs of our global sales and operations teams. You will work closely with business stakeholders, engineering teams, and product managers to deliver impactful and scalable solutions. You will look for ways to standardize, ensure execution is efficient and consistent, and set accountability by tracking progress, resolving dependencies, identifying issues, evaluating risks and communicating status to senior leadership and project stakeholders.
What You'll Do
Strategic Planning & Execution:
Define and execute the technical roadmap, aligning with overarching business goals and sales objectives.
Cross-Functional Collaboration:
Partner with sales leadership, operations teams, product managers, and engineering counterparts to understand business requirements, translate them into technical specifications, and prioritize development efforts.
Process Optimization: Identify inefficiencies in existing sales and CRM processes, and drive technical solutions to streamline workflows, automate tasks, and improve overall productivity.
Technical Domain Expertise:
Leverage deep technical knowledge of Salesforce and related tooling (e.g., DocuSign, ZoomInfo, Genesys, AI) to guide architectural decisions, evaluate third-party solutions, and ensure best practices are followed.
Program Management: Lead the end-to-end execution of complex CRM projects, including planning, resource allocation, risk management, stakeholder communication, and post-launch analysis.
Stakeholder Management:
Build strong relationships with key business stakeholders, effectively communicate project status, manage expectations, and influence decision-making.
Monitoring:
Establish objective key results (OKRs) and key performance indicators (KPIs) for initiatives, monitor performance, and iterate on solutions to continuously improve effectiveness.
What You'll Need
-8+ years of experience in technical program management, with a focus on CRM systems and enterprise software.
-Strong implementation experience in CRM solutions optimizing sales process: opportunity management, contract management, and sales compensation.
-Proven track record of successfully leading and delivering complex, cross-functional technical projects.
-Excellent communication, interpersonal, and presentation skills, with the ability to effectively communicate complex technical concepts to both technical and non-technical audiences.
-Strong organizational skills to manage multiple, competing priorities simultaneously.
-Strong analytical and problem-solving skills, with the ability to think strategically and execute tactically.
Bonus Points If
-Proven ability to navigate complex organizational structures to achieve alignment, prioritization, and delivery across teams
-Ability to influence, motivate, and align people across a broad variety of job functions through your relationships. Engineers enjoy working closely with you.
-PMP & Agile certifications
Implementation experience with DocuSign CLM, Pigment, MDM
Proficiency in JIRA, SOX, GDPR, Compliance
