Front Desk Supervisor

Raines Co. - Your Future is Now

Position Summary: The Front Desk Supervisor is a working Supervisor position that will oversee the smooth and accurate welcome of all arrivals, the responsive servicing of guests when in-house, and the efficient and warm departure of guests of The Lantern Columbia.  

A little about Raines Co: established in 1988 as a family-owned business, we have grown into a fully integrated development, management, and investment company that develops, operates, and owns the world's leading hotel brands as well as boutique hotels. Raines has maintained a family-oriented culture that believes in building relationships with our associates, with our partners and within the communities where we operate.

We offer comprehensive Medical/Dental/Vision benefits, 401K, a generous PTO program, and the opportunity to join a winning culture recognized for rewarding our best with opportunities to advance their career within the company. 

Essential Job Functions 

• Be the "culture carrier" (role model) of the Reception team exhibiting warmth, kindness, grace, and confidence in all interactions.  
• Schedule the Reception team to forecasted arrivals, departures, and in-house occupancy in accordance with the financial plan. 
• Assist with hiring teammates who model Lantern values and behavior.  
• Train the Reception team on the PMS ensuring seamless process flows for guests, teammates, and accounting.   
• Constantly "audit" the team's adherence to Lantern standards and provide feed forward when appropriate. 
• Provide the Reception team with the confidence to perform their tasks through training and resources to answer all questions.  
• Consistently, empathetically, and efficiently address guest situations balancing the guest's needs and the needs of The Lantern Columbia.  
• Use suggestive selling techniques (and teach the same to the team) to sell room nights, increase occupancy and revenue.
• Ensure the team adheres to company credit limit  policies and immediately make any credit exposure known to GM.
• Execute and train the team on assigning rooms, providing upgrades (when needed) ensuring for a smooth flow with housekeeping.  
• Build strong relationships and coordinates with all other departments (housekeeping, maintenance, etc.)
• Audit all billing instructions to ensure all collections are made.  
• Efficiently prepare for group block arrivals, ensure payment is collected or prepared for billing and is made before departure.  
• Perform other duties as assigned, requested or deemed necessary by the Director of Rooms.  
• Ensure Front desk log (book or system) is always updated and acted upon.
• Ensure guest and teammate safety by following guest check-in and security procedures and reporting suspicious activity to security, manager, or MOD, especially as it relates to potential human trafficking.  
• Assists all departments in servicing the guests especially during high volume periods.
• Act as MOD in the absence of the GM or the Director of Rooms. 
• Participate in the budget and forecast reporting.
• Ensures time and attendance policies and payroll are accurately reflected.
• Attends meetings as required.
• Ensures front desk supplies are stocked and computer equipment functioning properly.

Experience and Education: 

We look to have a minimum of 2-3 years of high energy success at a front desk.  PMS understanding is a must.  A love for people is most important.  

Prior supervisory experience in the hospitality industry preferred

Having worked with a payroll app is a good thing, but we can teach you.  

Proficient in Microsoft 365 or similar computer applications

Minimum High school diploma, GED or equivalent, some college or even a college degree is a plus.  

Note: this is a great start for someone who wants a long term career in hospitality because we're an open book.  You'll learn a ton in this role.  

Raines is proud to be an Equal Opportunity Employer

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, genetic information or any other protected characteristic as outlined by federal, state, or local laws.

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pre-employment background check required.

EEO/D/V

Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.