Columbia Delivery Supervisor

Position Purpose

The Delivery Supervisor is responsible for the oversite of safe delivery vehicles and efficient delivery of Beverage South's products to both on and off premise accounts within their designated territory and their respective Delivery Merchandisers. Works with sales, delivery drivers and merchandising personnel in effort to provide superior customer service and retail execution. Expected to understand and enforce standards as set forth in Beverage South Employee Handbook.

Nature and Scope

The Delivery Supervisor reports directly to the Delivery Manager. This position is responsible for maximizing customer service by overseeing prompt, efficient and accurate delivery procedures. The Delivery Supervisor must also assure quality standards are maintained by each delivery driver; rotating product during every delivery and executing marketing standards, such as displays. The Delivery Supervisor will be responsible for reporting and maintaining their respective fleet of delivery vehicles in a safe operating manner. This position will be responsible for adhering to DOT regulations and fleet maintenance requirements.

It is critical this position work in a safe and courteous manner at all times and follows all local, state and federal laws regarding the sale and delivery of alcoholic beverages.

Performance is measured by achievement of daily work schedule, rotation of products, retail standards, quality of work performed, safety record and overall satisfaction of both internal (sales representatives) and external customers (retailers).

Principal Interactions

• Operation Director
• Warehouse Supervisor
• Delivery Merchandisers
• District Supervisors
• Merchandisers
• Sales Management
• Sales Representatives

Knowledge and Experience

This position requires 1-3 years of management experience. An emphasis on delivery personnel or a similar environment is preferred. This position requires a Class-A commercial driver's license and a safe driving record. Must be knowledgeable on trucks and truck maintenance. Must have good organizational and prioritization skills. Good oral communication skills required, as well as, the ability develop employee relations and rapport. Must be physically capable of frequent lifting, bending, and turning.

Principle Accountabilities

• Works with Delivery Manager to analyze scheduled routing to ensure the drivers can complete their routes in a timely manner without jeopardizing rotation, customer service or quality of work. Evaluates workload on a daily basis to make sure the driver has the support needed for the route.
• Recommends changes and additions to manpower to maintain adequate qualified driver pool by preparing additional employees in the organization on getting their CDL licenses. Coordinates with Delivery Manager the driving and scheduling of CDL testing.
• Educates their respective drivers on the proper delivery methods. Teaches how to rotate all products, stocks shelves as needed, leaves backroom and back-stock neat and organized, and builds displays. Teaches good customer service skills and how each job is important to the overall success of the business.
• Trains the drivers in building product displays and marketing at retail that meets or exceeds Beverage South merchandising retail standards.
• Display location in primary or high traffic flow location
• All products represented as per display instructions
• All products represented available for consumer purchase
• Current or thematic point of sale used
• Display accurately priced, and price signs placed in most visible locations
• Display rotated properly to ensure oldest product is available for first sale
• Display to be on-time or early to maximize promotional ad date windows
• Responsible for the installation of permanent and paper point of sale
• All point of sale placed is current and relevant to market place
• Trains drivers for the safe and courteous operation of company vehicles.
• How to maintain trucks in complete working order
• How to report any maintenance issues
• How to report all accidents to supervisor immediately and accurately complete accident information sheet.
• How to conducts pre-trip inspection of vehicle as required by the Department of Transportation.
• How to Drive in a safe manner and treat all equipment with respect.
• Ensures their delivery drivers maintain a professional attitude and appearance. Requires the drivers to wear of the company uniform, keeps cleanly shaved and well-groomed at all times.
• Coordinates and enforces effective internal execution by communicating regularly with co-workers (sales representatives and merchandisers). This is done in an effort to foster teamwork, ultimately resulting in superior customer service and retail execution.
• Responsible for training the delivery driver in accurate accounting for all delivery transactions, emphasis on maintaining paperwork in an orderly fashion and balances load daily with zero product variances at the end of the day. Reinforce check in procedures in the warehouse.
• Complies with all state, local and federal laws pertaining to the sale and distribution of alcoholic beverage products. Executes all responsibilities of this position according to Beverage South Policies and Procedures as outlined in the Employee Handbook.

Position Duties/Responsibilities

• Responsible for their delivery drivers daily to ensure all loads all are delivered to the accounts and rotation, back stock, check in and displays are executed to Beverage South standards.
• Check-in by itemized detail on invoice against delivered products.
• Face the front of cooler/shelves – repair damage & fill six packs.
• Check package dates and rotate your various product locations.
• Stock the selling shelf, back stock and display stock.
• Check price parity – ours vs. competitor on like packages.
• Check for out-of-stocks – alert salesman if any.
• Pick up after yourself, break down and dispose of all cardboard.
• Write down any comments, questions or notes the retailer may have.
• Show respect and thank the retailer.
• Evaluate the loads each day to make sure that the delivery driver has the capacity to deliver the load and assign additional help as needed.
• Evaluate the trucks to make sure each delivery truck is up to Beverage South Standards. Their trucks are in complete repair, all trucks are clean inside and out, all delivery drivers maintain equipment at all times.
• Train all new candidates for Driving. Work with all CDL permit holders to pass CDL tests, Work with then on pre-trip inspections and record keeping and timesheets.
• Train on all equipment used by the driver and proper safety techniques. This includes proper use of hand trucks and electric pallet jacks. Included is the proper lifting techniques to prevent injuries. Included in this is kegs, etc.
• Train their respective drivers on the end of day process of unloading trucks, how to care for breakage, where to put empties, how to check in with warehouse, return product to stock and how to tie out the monies. Clean out the truck of all garbage.
• Review all upcoming vacations and perform delivery route when a driver is on vacation. This will require knowledge in all routes and delivery sequence.
• Conduct Drivers meetings on a monthly basis to cover safety topics.
• Complete monthly inspections of their respective delivery vehicles.
• Work with Delivery Manager to complete all Driver evaluations and address any performance issues.
• Ride with Drivers for continual training and improving skills.
• Route coverage for vacations/illness/emergencies.