Customer Support Engineer

Pilatus is hiring a Customer Support Engineer to join our team in Broomfield, CO. In this role, you will be responsible for providing engineering level support to the front-line Technical Support Engineering team in troubleshooting complex systems and avionics problems relating to the PC-12 and PC-24 aircraft. A successful person in this position will identify and resolve technical and operational issues and provide engineering documentation as needed. Take your career to the next level with Pilatus Business Aircraft Ltd     

Essential Duties/Responsibilities

• Interprets and analyzes complex systems problems, associated engineering and vendor literature, and provides advanced expertise and guidance in troubleshooting complex systems problems and in-service issues
• Provides technical assistance over the telephone to Pilatus Service Centers and/or customers
• Plans, coordinates, and participates in technical field campaigns with customers, service centers, and systems vendors to resolve in-service problems
• Participates in regular exchange and coordinates technical issue resolution with the Pilatus Aircraft OEM Engineering in Switzerland
• Analyzes reported failures and problems in systems and components and provides solutions to increase dispatch reliability
• Provides support with vendor component and systems evaluations, testing, failure assessments, and investigations and provides recommendations to improve dispatch reliability
• Writes and reviews technical memos, procedure instructions, engineering reports and analysis, and other documentation under the Pilatus Aircraft OEM Engineering Design Organization Approval
• Maintains all required documents to travel outside the U.S. and ability to travel on short notice
• Participates in AOG, shift, and weekend call rotation as needed / assigned 

Requirements

Skills/Qualifications

• BS degree in Electrical Engineering or equivalent qualifications meeting the position responsibilities
• 3 - 5 years of related experience; PC-12/PC-24 aircraft or similar platforms preferred
• Experience with troubleshooting complex aircraft systems on state-of-the art aircraft
• Honeywell APEX/EPIC, Garmin G3000, or similar product experience is highly desirable 
• FAA airframe and powerplant rating and FAA inspection authorization desirable but not required
• Excellent customer service and interpersonal skills
• Effective verbal, written, and phone communication and positive team participation skills
• Experience writing engineering documents, procedures, and technical documentation
• Demonstrated project management and task prioritization skills, self-disciplined, capable of handling multiple, simultaneous projects and tasks with minimal supervision
• Excellent computer skills including Microsoft Office
• Experience in Component Control Quantum, SAP, and Siemens Teamcenter Engineering desirable
• Must qualify as a U.S. person in compliance with ITAR 22 CFR 120.62

What We Offer

• 11 paid holidays a year, plus 15 days of paid vacation time, and 6 days of paid sick/personal time to start with an increase to 20 days of paid vacation time after 5 years with Pilatus
• 90% of medical, dental, and vision premiums paid for single coverage and 80% for family coverage, averaging $9,600 annually
• Monthly health savings account (HSA) contributions totaling $2,250 for single coverage and $3,000 for family coverage annually
• 401(k) retirement plan matching up to 6%
• Life and long-term disability insurance premiums paid in full
• Tuition assistance available annually after the first year

The salary range for this position is $88, ,600 per year depending on experience. Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. 

Pilatus Business Aircraft Ltd was founded in Broomfield, Colorado in 1996. Pilatus' new 118,000 square foot facility is custom-designed to conduct aircraft interior and exterior completions for all PC-12 NGX and PC-24 aircraft delivering to North and South America. This new completions center consolidates the operations Pilatus has performed at the Rocky Mountain Metropolitan Airport for over 20 years.  

With over 3,000 employees and about 200 apprentices at its headquarters in Stans, Switzerland and completion center in Broomfield, Colorado, the Pilatus family unites people from over 40 countries. We offer a secure, innovative, international, and sustainable work environment. Courage, vision, and outstanding performance have made us a strong company. Our culture is shaped by a high level of quality awareness, close customer relationships, and a high degree of employee commitment. 

Pilatus Business Aircraft Ltd provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

To submit a paper application, please mail your resume to 12300 Pilatus Way, Broomfield, CO 80021 Attention: Human Resources. No walk-ins please.  If personalized assistance is needed to complete an online application for this position, please email with your request.