Customer Service Representative

1 week ago

Anchorage, Alaska, United States CGC Services Full time

Job Summary

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. This Customer Service Representative (CSR) is the first point of contact for customers seeking plumbing and HVAC services. This role is responsible for managing incoming service requests, scheduling appointments, providing excellent customer support, and coordinating with field technicians to ensure efficient, timely service. The ideal candidate combines strong communication skills, organizational abilities, and a customer-focused mindset to enhance the overall client experience.

Responsibilities

  • Service as the primary point of contact for customers via phone, email, and in-person inquiries.
  • Schedule and coordinate service appointments for plumbing and HVAC technicians.
  • Communicate service details, pricing, and timelines to customers clearly and professionally.
  • Handle service requests, complains, and follow-ups in a courteous and timely manner.
  • Maintain accurate records of customer interactions, service requests, and appointments in company systems.
  • Support billing and payment processes, including generating invoices and processing payments when necessary.
  • Coordinate with field technicians to ensure all work orders are completed efficiently.
  • Provide information on company services, promotions, and maintenance programs.
  • Assist with administrative tasks, such as filing, documentation, and reporting, as needed.

Qualifications

  • Previous customer service experience, preferably in plumbing, HVAC, or related industries.
  • Strong communication skills with the ability to engage effectively with customers.
  • Proficient computer skills, including familiarity with Microsoft Office applications.
  • Excellent typing skills with attention to detail for accurate data entry.
  • Sales experience is a plus, demonstrating an ability to promote products or services effectively.
  • Ability to remain professional and calm in high-pressure or challenging situations.
  • Basic understanding of plumbing and HVAC systems is a plus but not required.
  • Strong analysis skills to assess customer needs and provide tailored solutions. If you are passionate about helping others and possess the required skills, we encourage you to apply for this rewarding opportunity as a Customer Service Representative.

Job Type: Full-time

Pay: $ $30.00 per hour

Expected hours: 40 per week

Benefits:

  • 401(k)
  • 401(k) matching
  • On-the-job training
  • Paid time off
  • Professional development assistance

Work Location: In person

  • Customer Service Representative

    1 week ago

    Anchorage, Alaska, United States The Pet Stop Full time

    Customer Service RepresentativeSummary:The Customer Service Representative will play a crucial role in ensuring customer satisfaction by addressing inquiries, resolving issues, and providing exceptional support. This position is essential for maintaining positive relationships with our clients and enhancing their experience with our products and...

  • Customer Service

    2 weeks ago

    Anchorage, Alaska, United States ProCare Home Medical Full time $40,000 - $80,000 per year

    Procare Home Medical is currently seeking strong team players with excellent customer service and organization skills to join our exceptional team at our Anchorage office. Our staff enjoy working with people, take pride in giving outstanding customer service, and representing Procare as a customer service agent to initiate and process Home Medical equipment...

  • Customer Service Agent

    1 week ago

    Anchorage, Alaska, United States Enterprise Holdings Full time

    OverviewEnterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work.  Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now We are working towards our shared...

  • Customer Service Agent

    2 weeks ago

    Anchorage, Alaska, United States Enterprise Full time $36,000 - $52,000 per year

    OverviewEnterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work.  Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now We are working towards our shared...

  • Retail Customer Service

    2 days ago

    Anchorage, Alaska, United States Sherwin-Williams Full time

    Description This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns...

  • Retail Customer Service

    2 weeks ago

    Anchorage, Alaska, United States Sherwin-Williams Full time

    This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure...

  • Customer Service Associate

    2 weeks ago

    Anchorage, Alaska, United States Sudzy Salmon Car Wash Full time $30,000 - $60,000 per year

    CUSTOMER SERVICE ASSOCIATESudzy Salmon Car Wash | South Anchorage, AlaskaSudzy Salmon is growing, and we're looking for team-oriented customer service associates with a desire to serve our guests in a fast-paced express car wash environment. If you are looking for a place to learn new skills and enjoy the great feeling of a clean car, then this could be the...

  • Inside Sales Representative

    1 week ago

    Anchorage, Alaska, United States DNOW Full time

    At DistributionNOW, we believe our associates are the best in the business. We value and reward hardworking, creative, and dedicated employees that desire to be part of a team committed to outstanding customer service.START YOUR CAREER NOW.The Inside Sales Representative will have direct contact with both customers and vendors, and will ensure the highest...

  • Retail Store Customer Service

    7 days ago

    Anchorage, Alaska, United States Sherwin-Williams Full time

    This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure...

  • Sales Representative

    2 days ago

    Anchorage, Alaska, United States Odom Full time

    Salary range: $43K - $60K Depending on Experience, plus Monthly IncentivesThis position is responsible for managing an assigned territory so that an appropriate sales volume is achieved. Selling responsibilities include introducing and promoting new products, improving distribution, and ensuring promotion results. As a merchandising consultant, the sales...