Front Desk Manager

4 days ago

Easton, Pennsylvania, United States Grand Eastonian Hotel Full time

Overview

As a Front Desk Manager, you will be the vibrant heartbeat of our organization, ensuring that every visitor and team member experiences exceptional service from the moment they walk through our doors. You will lead a dynamic front desk team, manage daily operations, and create an inviting atmosphere that reflects our commitment to excellence. Your role is crucial in maintaining smooth office management while providing outstanding customer support.

What you'll do

  • Supervise and train front desk staff to deliver top-notch customer service and maintain a welcoming environment.
  • Manage multi-line phone systems, ensuring all calls are answered promptly and professionally.
  • Oversee scheduling and calendar management for appointments, meetings, and events.
  • Handle administrative tasks including data entry, filing, and proofreading documents to ensure accuracy.
  • Utilize QuickBooks for bookkeeping tasks and maintain financial records with precision.
  • Implement effective organizational strategies to streamline office operations and enhance efficiency.
  • Provide bilingual support to cater to diverse clientele, ensuring clear communication at all times.
  • Foster a positive team culture by encouraging collaboration and continuous improvement among staff members.

Experience

  • Proven experience in front desk management or similar roles within an office environment.
  • Strong customer service skills with a focus on creating positive experiences for clients and visitors.
  • Proficiency in Microsoft Office Suite and Google Workspace for document creation and management.
  • Familiarity with clerical duties such as filing, typing, and data entry to maintain organized records.
  • Excellent phone etiquette coupled with strong communication skills in both verbal and written formats.
  • Demonstrated ability to manage time effectively while juggling multiple tasks in a fast-paced setting.
  • Previous experience as a dental or medical receptionist is highly desirable but not mandatory.
  • A background in personal assistance or office management will be considered an asset.

Why you'll love it here

We are dedicated to fostering an environment where our employees can thrive both personally and professionally Our commitment extends beyond just work; we offer comprehensive benefits that support your overall well-being during key moments in life.

Our benefits include:

  • A supportive team culture that values your contributions.
  • Opportunities for professional development and growth within the organization.
  • Resources focused on your physical and mental well-being. Join us as we create memorable experiences together Your journey starts here

Job Type: Full-time

Pay: $ $22.00 per hour

Expected hours: 40 per week

Benefits:

  • Dental insurance
  • Paid time off
  • Vision insurance

Work Location: In person

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