Retail General Manager

6 days ago

Tampa, Florida, United States Fanatics Full time $60,000 - $120,000 per year

General Duties and Responsibilities:

  • Drive operational excellence by creating strategic plans and initiating actions that support company objectives 
  • Drive the implementation of all Company initiatives through clearly communicated objectives and team priorities
  • Present the store strategy to Retail Leadership, Corporate Business Partners, and Team Partners to inform and educate them on the business, operational efficiencies, product sell-through, and customer feedback 
  • Act as liaison for Team Partner and funnel requests to Fanatics Business Partners as necessary 
  • Analyze metrics, daily operations, and P&L to identify opportunities and create initiatives in partnership with the store leadership team to drive operational excellence 
  • Quickly adapt and deliver in a fast-paced, high-growth environment while leading change 
  • Demonstrate and maintain the highest levels of fan experience 
  • Incorporating Fanatics values when planning daily operational excellence for the Team 
  • Recruit and build a strong team while driving a culture of high performance and engagement that translates into a best-in-class fan experience
  • Assess internal talent and recommend a succession plan for employees to Human Resources, District manager, and/or Regional Director  
  • Delegate 'Manager on Duty' responsibilities when appropriate 
  • Fosters an inclusive workplace where diversity and individual differences are valued and leveraged to achieve goals

Education, Experience, and Requirements:

  • Bachelor's degree or equivalent work experience preferred, not required 
  • Minimum five years of retail management experience, preferably flagship store/high-profile
  • Must possess effective communication and problem-solving skills, collaborative with strong influencing and interpersonal skills
  • Highest level of integrity and ethics, both professional and personal
  • Experience managing a team of both exempt and non-exempt employees is strongly preferred 
  • Demonstrated proficiency in the Microsoft Office Suite and retail point of sales systems

Job Knowledge, Skills, and Abilities: 

  • Proven ability to identify business trends and collaborate with cross-functional partners to develop appropriate plans to drive results
  • Proficiency in understanding the fan base to ensure actions taken are in support of maximizing market trends and needs 
  • Strong experience with retail finance, including P&L management
  • Strong written and verbal communication skills
  • Proven ability to lead operational excellence 
  • Ability to work independently while still adhering to company/departmental standards 
  • Demonstrated ability to provide clear direction to achieve goals and assign tasks to all employees while offering support and follow-up as necessary 
  • Experience managing employee relations in partnership with human resources to comply with company policies, state and/or local laws, and union activity if applicable 
  • Demonstrate ability to create an inclusive environment that fosters the development of others; supports constructive conflict resolution

Physical Demands: 

  • Regularly required to sit stand, reach, bend, and move about the facility as needed
  • Must be able to lift and carry up to 30 lbs.
  • Game Day scheduling may have exposure to various weather elements (rainy, windy, cold, high temperatures, etc.) if the assigned location is outside of the shop

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