Retail Customer Service Associate

3 days ago

Indianapolis, Indiana, United States Fusek's Hardware - Store #16841 Full time

Benefits:

  • Employee discounts
  • Flexible schedule
  • Opportunity for advancement
  • Paid time off

You might be a great fit if…

  • You enjoy serving others as we would like to be served.
  • Making the best even better.
  • You enjoy making a difference in your community.
  • You enjoy helping others.
  • You enjoy working in teams.
  • You're motivated to learn new skills.

Job Summary:

Sales associates are expected to maintain a positive representation of Fusek's Hardware - Store #16841 by providing an outstanding customer service experience consistent with company values. The main task of a sales associate is to assist customers and maintain a clean and efficient sales floor. They should be willing to continually learn and expand their knowledge of the retail industry. Their job will include, but is not limited to, the following responsibilities:

Responsibilities:

  • Provide excellent customer service by assisting customers, both in person and on the phone, answering their questions, helping them find merchandise, and suggesting add-on sales that will help them complete their project. This will also include processing special orders.
  • Create an inviting environment for customers by maintaining a clean and orderly sales floor, including housekeeping tasks.
  • Responsible for an assigned area in the store and maintaining it, inventory audits, front and facing merchandise.
  • Notify customers of all current and upcoming promotions and new products.
  • Assist with loading products into customer's vehicles as needed.
  • Merchandise products according to prescribed planograms and help maintain signage.
  • Restock shelves as necessary.
  • Assist in taking regular inventory of stock.
  • Face and front product throughout the store at the beginning and end of the shift, and as time permits throughout the day.
  • Help store staff with other tasks as needed.
  • Be vigilant to identify shoplifters and other types of theft. Respond with appropriate action, according to store policy.
  • Attend all staff meetings.
  • Adhere to all store policies and safety standards.
  • Be able to cut keys for customers.
  • Responsible for further education of products sold, services offered, and Epicor POS and Epicor Inventory system training. This will include learning about Benjamin Moore paint and how to mix and tint and color match.

Qualifications:

  • Outstanding customer service skills and a professional attitude.
  • A working knowledge of the products contained in the store with a willingness to continue to learn.
  • Organized, self-starter who thinks independently and solves problems. The ability to critical think is key.
  • Knowledge of effective sales methods and techniques.
  • Knowledge of computer based point-of-sale systems in order to assist with price lookup, special orders, and order entry. Knowledge of MS Word and PowerPoint.
  • Strong math, reading, writing, and communication skills.
  • Able to lift up to 80 lbs.
  • Able to work a flexible schedule, including evenings, weekends, and holidays as needed.

Goals:

  • Boost overall sales by closing the sale, and promoting the store's loyalty program and add-on sales.
  • Continually expand knowledge of all departments in the store.
  • Become a versatile employee, able to help in other areas when needed.
  • Take a personal interest in products sold in the store and gain the knowledge to make new products and merchandising recommendations to management.
  • After enough experience, become a mentor to new employees and help them understand products and retail concepts.

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