Lead care manager

JOB SUMMARY:

About the Role

We are seeking a dedicated Lead Care Manager to join our Enhanced Care Management (ECM) program. In this role, you will serve as the primary point of contact for members, providing whole-person, member-centered care that addresses both clinical and non-clinical needs. The goal is to improve health outcomes, reduce avoidable hospitalizations, and connect members with the services and resources they need. Essential Duties & Responsibilities

• Conduct outreach, screening, and enrollment to engage eligible members in ECM.
• Complete comprehensive assessments and develop individualized Care Plans within required timelines.
• Maintain ongoing member contact through phone and in-person follow-ups.
• Coordinate care across medical, behavioral, and social services; facilitate case conferences and collaborate with clinical consultants.
• Support health promotion and self-management using education, motivational interviewing, and trauma-informed care.
• Provide transitional care support, including discharge planning and medication reconciliation.
• Engage caregivers and families in the care planning process and connect them with caregiver supports.
• Refer members to housing, transportation, food, and other community resources, including Community Supports programs.
• Document all encounters in the Electronic Health Record (EHR) with proper billing codes and maintain accurate internal logs.
• Participate in audits, trainings, and quality improvement projects.
• Perform other related duties as assigned.

Qualifications

• Experience in care coordination, case management, or medical assistant roles (preferred).
• Strong communication and organizational skills.
• Ability to engage and support high-acuity and vulnerable populations.
• Knowledge of community resources and health systems.
• Basic computer proficiency (typing, data entry, Microsoft Office, and EHR systems).
• Bilingual ability is a plus.

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Duties/Responsibilities

• Conduct audits of care plans, assessments, case notes, and SMART goals for quality and compliance.
• Assist with development of corrective and quality improvement plans.
• Identify training needs and coordinate with leadership to ensure staff development.
• Collaborate with Outreach, Admin, and health plan teams to support smooth transitions, warm handoffs, and escalations.
• Provide coverage for LCMs when needed to maintain member engagement.
• Attend trainings, meetings, and health plan audits as required.
• Complete reports, meeting prep, and administrative support tasks.
• Perform other duties as assigned.

Education and Experience

• High school diploma or GED required; bachelor's degree preferred.
• Minimum two years of supervisory or management experience in healthcare, case management, or a related setting.
• Experience in quality assurance, audits, or managed care preferred.
• Valid CA Driver's License, reliable transportation, and active auto insurance required.

Required Skills/Abilities

• Strong communication, interpersonal, and customer service skills.
• Excellent organizational skills, attention to detail, and ability to meet deadlines.
• Proficient in Microsoft Office and EHR systems.
• Ability to problem-solve, work independently, and maintain confidentiality.

Cardin Healthcare is a multi-primary care provider that includes 6 Physicians, 4 Physician assistants, and 1 Dentist. We provide Pediatric, OB/GYN, Adult, Geriatrics and dental care to over 11,000 lives in the surrounding area of Long Beach. We have a rapidly growing ECM program. Our facilities are located in a safe neighborhood on the campus of Long Beach Memorial. We provide free secure parking.

Job Type: Full-time

Pay: $ $26.00 per hour

Benefits:

• 401(k)
• Free parking
• Paid sick time

Ability to Commute:

• Long Beach, CA Required)

Ability to Relocate:

• Long Beach, CA 90806: Relocate before starting work (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: In person