Program Coordinator-RCV

About the Company

American GI Forum - National Veterans Outreach Program is a nonprofit organization. Our mission is to establish and maintain a comprehensive community service agency with a diversified funding source serving the needs of Veterans, their families, and other individuals of the community who are in need. Our goal is to establish innovative programs of service for the contemporary needs, through an expansion and growth policy that will seek complimentary services that will generate self-sustaining mechanisms for the organization.

SUMMARY

The Program /Site Coordinator will oversee the residential Center operations. The Residential Center is a 24-hour a day, 365 day a year facility. The Program /Site Coordinator will ensure that Residential Center staff are in compliance with all scheduling and responsibilities as required, assuring work efforts are in compliance with Residential Center rules and procedures, and provide the leadership essential to the successful operation of this project. The Program /Site Coordinator is also responsible for leading staff that provide residents a constructive and progressive case management plan to lead them to self-sufficiency and independent living. While the position primarily requires operations oversight, there may be times when program and dual responsibilities may be required to ensure optimal oversight is provided to the staff. In performing Program /Site Coordinator duties, the person will monitor staff to assure compliance with organizational personnel procedures and directives, i.e. daily sign in/out; appropriate documentation, reporting, and logs are maintained assuring that staff reports to work both in the mornings & the lunch periods in a timely manner; monitors budgets for overall operations; monitors service to veterans to assure conduct of staff is in professional manner; review and approve staff time sheets for accuracy and authenticity; and, that Standard Operating Procedures for serving veteran clients is being followed. The Program /Site Coordinator is the representative of the organization at the facility. The position will convey all pertinent observations and assessments to the Director. He/ She will ultimately address the staff evaluations, disciplinary requirements, or other deviations of performance by the staff members. The Program/Site Coordinator must be well-versed in the NVOP's personnel policies and the SOPs.

Essential Duties and Responsibilities

• Oversee day-to-day operations of the Center to ensure smooth functioning.
• Coordinate with VA staff and community-based organizations to provide quality services to eligible Veterans and access to non-VA resources.
• Ensure compliance with all applicable federal, state, and local regulations.
• Provide staff training, monitor adherence to work procedures, and conduct regular performance evaluations.
• Review resident files and staff reports for accuracy, completeness, and timely submission.
• Develop and maintain operational documents, including the Center Operations Manual and Resident Handbook.
• Participate in leadership meetings, planning sessions, and strategy discussions as part of NVOP management.
• Monitor program performance and budget compliance to meet organizational goals.
• Counsel staff and participants on complex cases to ensure effective action plans.
• Serve as Case Manager during peak periods or staff absences and assist with coordinating support services.
• Supervise and direct the Residential Center team, including case managers, activity specialists, security, clerical, maintenance, and kitchen staff.
• Manage personnel functions such as interviewing, training, work assignments, performance appraisals, and disciplinary actions.
• Address complaints and resolve problems promptly and professionally.
• Foster a respectful, solution-oriented environment with effective communication among team members, clients, and community partners.
• Maintain confidentiality of all clients, donor, and organizational information.
• Demonstrate sensitivity to participant needs and ensure all clients are treated with respect and professional care.
• Represent NVOP positively when interacting with guests, stakeholders, and visitors.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

JOB REQUIREMENTS

• Must have a Bachelor's Degree from an accredited college or university and at least (3) years' experience in a responsible position interacting with low-income persons or families, veterans, specifically performing as a case manager in job counseling, employment, job training, job development, employment services or related field preferred
• Or a minimum of an Associate's Degree from an accredited college with a minimum of (5) years' significant experience in related work experience.
• Must have transportation and a valid Texas driver's license.
• Must also provide proof of current vehicle liability insurance.
• Must pass a drug test and background record check.

Other Skills and Abilities

• Strong verbal and written communication skills.
• Ability to respond to emergency situations during evenings and/or weekends.
• Proficiency in computer applications, including Microsoft Word, Excel, Access, and similar programs.
• Comfortable with public speaking and willing to travel as required.
• Capable of making independent decisions aligned with participant service objectives.
• Flexible and willing to take on special project assignments.
• Knowledgeable about housing, employment, veteran services, and community resources for individuals with disabilities and aging populations.
• Must be able to make independent decisions in coordination with service objectives.

TRAVEL

Primarily local during business day although some out-of-area travel may be expected via airline or automobile based on the discretion of management.

WORK ENVIRONMENT

While performing the duties of this position, the employee will conduct office work, meet with clientele, and team members, and at times travel offsite to conduct business. Employee may be exposed to varying weather conditions. Employee will also be required to work in varied office and residential environment based on assigned caseload. Employee will be able to handle and de-escalate situations that may arise while at work.

BENEFITS

• $500, company-provided, monthly allowance for:
• Dental insurance
• Health insurance
• Vision insurance
• Base 25K Life insurance (employer paid)
• Voluntary Life and AD&D insurance for employee (employee, spouse, and child (ren) (employee paid)
• Short term & Long-term disability insurance (employee paid)
• Supplemental insurance
• Retirement Program
• 6% Employer matching (after 1 year of employment; 100% vested)
• 12 hours (monthly) of PTO (after completed probationary period)
• 5% salary increase after completing probationary period
• Cell phone stipend (paid quarterly)
• 14 paid holidays

It is the policy of the Company to be an Equal Opportunity Employer that protects applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training classification and other aspects of employment on the basis of race, color, religion, sex, (including pregnancy), disability, age, national origin and genetics. It's also the policy of the Company to hire individuals solely upon the basis of their qualifications and ability to do the job to be filled. The American GI Forum National Veterans Outreach Program (NVOP) is committed to assuring equal opportunity and equal access to services, programs and activities for individuals with disabilities. It is the policy of NVOP to provide reasonable accommodation to a qualified individual with disabilities to enable such individual to perform the essential functions of the position for which the individual is applying and for which the individual is employed. Additionally, it is the policy of the NVOP to provide reasonable accommodation for religious observers. The policy applies to all employment practices and actions. It includes, but is not limited to, recruitment, job application process, examination and testing, hiring, training, disciplinary actions, rate of pay or other compensation, advancement, classification, transfer, reassignment and promotions.