Financial Service Representative 20/hr

2 weeks ago

Omaha, Nebraska, United States Metro Credit Union Omaha Full time $104,000 per year

Contact Center-Financial Service Representative- $20 per hour – FT/PT

Do you possess effective communication skills? Do you strive to provide consistent and efficient service to others? If you are looking to find your fit with a growing company, Metro has a great opportunity for you Earn $20.00 per hour with a complete benefits package for full-time positions and opportunities to grow and advance.

The Financial Service Representative's primary responsibility is handling all member service calls in a professional and knowledgeable manner. This requires the ability to cultivate and develop relationships, establish trust, recognize solutions that would benefit the member, and answer their requests in a friendly, efficient, and accurate manner.

Position responsibilities include:

  • Answer member service phone calls for the Credit Union by greeting members in a friendly manner, handling their transactions efficiently and accurately, offering them additional products or services when it benefits them, and ending the call in a polite manner.

  • Provide quality service to members through various methods of communication including video, chat, message center and email.

  • Perform requested transactions for members including but not limited to: answering questions, giving out history or balance information, placing stop payments on drafts or EFT's, handling wire transfer requests, processing check orders, providing card, online banking, fraud/dispute troubleshooting, and blocking or reordering cards when appropriate.

  • Maintain an upbeat and positive attitude at all times.

  • Develop relationships with the members who you work with on a regular basis.

The ideal candidate will have:

  • Effective communication skills to be utilized by phone, in writing and/or virtually

  • Experience in a service-oriented job

  • Ability and willingness to learn quickly

  • Strong computer aptitude

  • Ability to multi-task

  • Bilingual a plus

Benefits:

  • Paid Time Off (PTO), Paid Holidays

  • Medical, Dental, and Vision coverage

  • Life Insurance

  • Short-Term and Long-Term Disability Insurance

  • Tuition Reimbursement

  • 401(k) with Employer Matching

  • Flexible Spending Accounts (medical & daycare)

Come be a part of Metro Credit Union

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